Andy Hanselman
Ariana Grande Demonstrates She’s A Real 3D Thinker
Ariana Grande’s performance at the spectacular One Love Manchester show yesterday taught me a few things. First of all, I’m getting old and didn’t know who quite a few of the artistes were, secondly, the power of a 23 year old woman with a...
Customer Communication: Is Yours Bland, ‘Bullsh*t’ Or Brilliant?
The way you communicate with your customers says a lot about you and your business. From simple things to ‘Dear Sir Or Madam’ (what do you mean, you can’t tell?) or ‘Dear Valued Customer’ (so valued that you don’t know my name?), through to...
5 Remarkable Customer Experience Ideas From Verona!
I love ‘fishing in different ponds’ which basically means exploring places, industries, people that you don’t normally spend time in or with. I’ve been working in Italy and it gave me a great opportunity to see how other people do things when it comes...
Mine’s A Pint – Wetherspoons Make It Easy To Delight Their Customers!
In a world where customer expectations are ever increasing, the challenge for many businesses is finding ways to respond to customers quickly and personally. Traditionally, a great source of customer delight was front line staff remembering a customer’s previous order and responding accordingly, and...
The ‘Box Of Love’, ‘Video Recruitment’ And ‘Pawternity Leave’! 3 Great Examples Of Creating...
Does your culture create competitive advantage? Does it help you recruit and retain people? Do you proactively work on it to help you do this? The best businesses do! In winning business, culture is not left to chance and they take a ‘Dramatically and Demonstrably...
Social Chain: A Fantastic Example Of Culture As Competitive Advantage!
The welcome you get when you visit a business often says a lot about its culture. As I stood outside the door of a business building in Manchester looking to see which button to press, I was asked by two guys who I was looking for....
3 Brilliant Examples Of Customer Delight….
Creating remarkable customer experiences can be a great differentiator for many businesses. It creates a ‘connection’, makes customers feel valued, and gets them talking to other people. Here are 3 great examples of Customer Delight – that’s surprising customers with the level of service you provide...
Amazon Go – A 3D Approach To Create Great Customer Experiences
Being ‘easy to buy from’ is a key ingredient of 3D Characteristic #3: Create Delighted And Devoted Customers and in an age of many customers wanting things when they want them, how they want them and wanting them NOW, a key area of differentiation...
Disrupt Your Marketplace By Solving Customer’s Problems!
Differentiating your business in today’s crowded marketplaces is a tough job and it’s always great to see good examples of businesses that have done it and are doing it. In my marketing presentations and seminars I talk about how 3D Businesses establish (and Demonstrate)...
Half Of Customers Are Happy To Pay More For Great Customer Service! 10 Things...
51% of UK customers would happily pay more for a product or service if it meant they received a better level of customer service! That’s according to a new report from virtual assistant company Ava. Interestingly, it’s different between genders – 64% of men said...
Improving Your Customer Experience With Technology – It’s Easy!
As customer expectations get higher and higher – they want things faster, easier, how and when they want them – it’s the businesses that anticipate and exceed customer expectations that are the ones that are getting ahead in today’s crowded marketplaces. Our research shows that...
Postman Who Goes The Extra 300 Miles To Delight His Customer!
04Apr Postman Who Goes The Extra 300 Miles To Delight His Customer! Posted at 15:55h in #3 Create 'Devoted' Customers by Andy Credit: ITV News You’ve probably heard the phrase ‘go the extra mile’ to create customer delight! Well, here’s a great example of someone…
Want To Increase Customer Loyalty? Deal With ‘Disappointment’!
Only 29% of Business To Business customers are fully ‘engaged’ with their suppliers — that is, they have ‘bought in’ and feel attached to the companies they do business with. The other 71% are ready and willing to take their business elsewhere! That’s according to a...
3 Steps To Engage Your People By Maximising Information
80% of UK employees say they are losing trust in their bosses because of a lack of transparency when it comes to information about company performance. The report produced by Geckoboard, says that just under a fifth (18%) said they never see any data about...
How To Maximise Your Customer Relationships – 4 ‘Take Aways’!
Are you maximising your marketing efforts and your customer relationships? Do you find, attract and keep the customers that you want, and do you maximise the opportunities and the profits that they can deliver? Our research suggests 3D Businesses identify and understand what their...
Want To Create Great Customer Service? It’s Your People, Stupid!
22Jan Want To Create Great Customer Service? It’s Your People, Stupid! Posted at 14:32h in #3 Create 'Devoted' Customers by Andy The latest research from The Institute of Customer Service (ICS) shows that the attitude of your staff is much more important to customers now...
Adare Manor: Customer Delight With A Lost Bunny!
When the staff at Adare Manor hotel in Ireland found a lost bunny they obviously needed to track down its owner. But, how to do it? Well they decided to go on Facebook to appeal for its owner by showing him enjoying their facilities!...
Create Customer Delight? I Do! A Lovely Story Of Customer Service
06Nov Create Customer Delight? I Do! A Lovely Story Of Customer Service Posted at 17:18h in #3 Create 'Devoted' Customers by Andy Just one of Dana’s wonderful photographs Customer delight often comes from spotting and responding quickly to a customer’s problem and solving that problem.…
What’s Holding You And Your People Back? (Hint: It Might Be You!)
What’s holding you and your people back? Unnecessary rules and procedures apparently! That’s according to a new report from the CIPD. They say that the most common hurdles to employee productivity are … Unnecessary rules and procedures (28%) Not having the resources available to do their…
Got A Customer Complaint? Video Banggood Your Problem!
The way a business deals with a customer complaint often says a lot about it’s approach to customer service. Our research shows that the most customer focused businesses are easy to complain to and here’s an interesting story from a friend of ours Bob...