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Andy Hanselman

Andy Hanselman
Hi there! I help businesses and their people create competitive advantage by 'Thinking in 3D'! That means being 'Dramatically and Demonstrably Different'! I research, speak about, write about and work with businesses to help them maximise their sales and marketing, their customer service and their customer relationships.

What Your Reaction To Corona Virus Says About Your Business

18Mar What Your Reaction To Corona Virus Says About Your Business Wow, we’re in very, very interesting times! Uncertainty, disruption and a sense of panic…

Go Great Or Go Cheap! Making Great Customer Experiences Work For You!

29Jan Go Great Or Go Cheap! Making Great Customer Experiences Work For You! Posted at 15:34h in #3 Create 'Devoted' Customers by Andy ...

Christmas Cards – An Opportunity To Demonstrate Your Dramatic Difference And ‘Delight’ Your Customers!

13Dec Christmas Cards – An Opportunity To Demonstrate Your Dramatic Difference And ‘Delight’ Your Customers! They say that Christmas is a time for giving, so…

Customer Delight From Her Majesty!

20Sep Customer Delight From Her Majesty! Posted at 12:19h in Events by Andy When 5 year old Australian Savannah Hunt and her mum toured Europe…

4 Examples Of Customer Delight In Action!

01Jul 4 Examples Of Customer Delight In Action! ‘Customer delight’ is all about ‘exceeding’ customer expectations. It’s definitely not about ‘Have a nice day’ or ‘buy…

Utilising Technology For Great Customer Experiences – 5 Examples Of Businesses Doing It Right!

12Jun Utilising Technology For Great Customer Experiences – 5 Examples Of Businesses Doing It Right! Creating a proactive customer-centric organisation, cross departmental collaboration and keeping…

Valuing Your Values – Avoid These 7 Mistakes!

05Jun Valuing Your Values – Avoid These 7 Mistakes! Posted at 12:40h in #5 Build An 'UBER' Culture! by Andy Culture is often seen as…

Lessons From Lemonade – Ensuring A 3D Approach To Insurance!

19Nov Lessons From Lemonade – Ensuring A 3D Approach To Insurance! Have you ever felt frustrated how long it takes to sort out an insurance…

Want To Enhance Customer Experiences? ‘AI’ is Definitely ‘3D’!

05Nov Want To Enhance Customer Experiences? ‘AI’ is Definitely ‘3D’! AI, robots, automation, big data – Do you know how they will impact on you,…

7 Lessons In Creating 3D Customer Experiences From 7 US Businesses

03Sep 7 Lessons In Creating 3D Customer Experiences From 7 US Businesses Well, we’re back from the United States and we’ve had a wonderful time,…

Our Visit To Zappos – 40 Lessons Learned… And Shared

20Aug Our Visit To Zappos – 40 Lessons Learned… And Shared Posted at 06:52h in #5 Build An 'UBER' Culture! by Andy Wow! It’s not…

John’s Crazy Socks – Making A Dramatic Difference By Being Dramatically Different!

13Aug John’s Crazy Socks – Making A Dramatic Difference By Being Dramatically Different! John Lee Cronin is a truly inspirational entrepreneur. John, who has Down…

Maximising Your Sales Effectiveness In A Competitive World – 5 Key Lessons

26Jul Maximising Your Sales Effectiveness In A Competitive World – 5 Key Lessons 58% of business sales leaders say that new customer acquisition is their…

Creating A Customer Centric Culture – 7 Simple Actions For Leaders

13Jul Creating A Customer Centric Culture – 7 Simple Actions For Leaders “We want to build an enthusiastic, customer-centred organisation. So we’re looking for team…

Monzo – 7 Lessons From A Dramatically And Demonstrably Different Bank!

[unable to retrieve full-text content]I opened a bank account this morning in 3 minute 24 seconds from the comfort of my own desk! Now, THAT’S…

Airbnb’s Brian Chesky ‘Gets That Vision Thing’!

26Feb Airbnb’s Brian Chesky ‘Gets That Vision Thing’! Posted at 17:22h in #1 Get That Vision Thing! by Andy Airbnb’s founder and Chief Executive Brian…

Bitty And Beau’s Coffee Shop – A Truly 3D Business That’s Making A Dramatic Difference Too!

23Jan Bitty And Beau’s Coffee Shop – A Truly 3D Business That’s Making A Dramatic Difference Too! Posted at 19:18h in #2 Establish A Dramatic…

Oooh Spooky! 10 Scary Customer Experience Statistics

Exceeding customer expectations is a key success factor in winning businesses (Creating Delighted and Devoted Customers is Characteristic #3 of The 7 Characteristics Of...

Le Manoir aux Quat’Saisons – 7 Ingredients For 3D Success!

I was very lucky to accompany some clients on a ‘benchmarking’ exercise last week – I went with a group of leaders from the...

Against All Odds – A Wonderful Customer Experience From Phil Collins!

Almost 40 years ago (June 1978) as a precocious 15 year old I ventured to the Knebworth Festival to watch my favourite band, Genesis...

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