Andy Hanselman
Hi there! I help businesses and their people create competitive advantage by 'Thinking in 3D'! That means being 'Dramatically and Demonstrably Different'! I research, speak about, write about and work with businesses to help them maximise their sales and marketing, their customer service and their customer relationships.
18Mar What Your Reaction To Corona Virus Says About Your Business Wow, we’re in very, very interesting times! Uncertainty, disruption and a sense of panic…
29Jan Go Great Or Go Cheap! Making Great Customer Experiences Work For You! Posted at 15:34h in #3 Create 'Devoted' Customers by Andy ...
13Dec Christmas Cards – An Opportunity To Demonstrate Your Dramatic Difference And ‘Delight’ Your Customers! They say that Christmas is a time for giving, so…
20Sep Customer Delight From Her Majesty! Posted at 12:19h in Events by Andy When 5 year old Australian Savannah Hunt and her mum toured Europe…
01Jul 4 Examples Of Customer Delight In Action! ‘Customer delight’ is all about ‘exceeding’ customer expectations. It’s definitely not about ‘Have a nice day’ or ‘buy…
12Jun Utilising Technology For Great Customer Experiences – 5 Examples Of Businesses Doing It Right! Creating a proactive customer-centric organisation, cross departmental collaboration and keeping…
05Jun Valuing Your Values – Avoid These 7 Mistakes! Posted at 12:40h in #5 Build An 'UBER' Culture! by Andy Culture is often seen as…
19Nov Lessons From Lemonade – Ensuring A 3D Approach To Insurance! Have you ever felt frustrated how long it takes to sort out an insurance…
05Nov Want To Enhance Customer Experiences? ‘AI’ is Definitely ‘3D’! AI, robots, automation, big data – Do you know how they will impact on you,…
03Sep 7 Lessons In Creating 3D Customer Experiences From 7 US Businesses Well, we’re back from the United States and we’ve had a wonderful time,…
20Aug Our Visit To Zappos – 40 Lessons Learned… And Shared Posted at 06:52h in #5 Build An 'UBER' Culture! by Andy Wow! It’s not…
13Aug John’s Crazy Socks – Making A Dramatic Difference By Being Dramatically Different! John Lee Cronin is a truly inspirational entrepreneur. John, who has Down…
26Jul Maximising Your Sales Effectiveness In A Competitive World – 5 Key Lessons 58% of business sales leaders say that new customer acquisition is their…
13Jul Creating A Customer Centric Culture – 7 Simple Actions For Leaders “We want to build an enthusiastic, customer-centred organisation. So we’re looking for team…
[unable to retrieve full-text content]I opened a bank account this morning in 3 minute 24 seconds from the comfort of my own desk! Now, THAT’S…
26Feb Airbnb’s Brian Chesky ‘Gets That Vision Thing’! Posted at 17:22h in #1 Get That Vision Thing! by Andy Airbnb’s founder and Chief Executive Brian…
23Jan Bitty And Beau’s Coffee Shop – A Truly 3D Business That’s Making A Dramatic Difference Too! Posted at 19:18h in #2 Establish A Dramatic…
Exceeding customer expectations is a key success factor in winning businesses (Creating Delighted and Devoted Customers is Characteristic #3 of The 7 Characteristics Of...
I was very lucky to accompany some clients on a ‘benchmarking’ exercise last week – I went with a group of leaders from the...
Almost 40 years ago (June 1978) as a precocious 15 year old I ventured to the Knebworth Festival to watch my favourite band, Genesis...