Andrew Smith
Andrew Smith
Andrew is Senior Marketing Manager focused on digital, content and customer marketing strategies at OpinionLab - a VoC solution trusted by hundreds of the world's leading brands to optimize customer experience and drive engagement across multiple channels.
Omnichannel experiences are critical but must drive tangible business benefits to be successful
« Back to all CX LabNotes Blog“Omnichannel” has been a buzz word in CX circles for a while now. Which makes complete sense. Whereas before…
How to deliver superb omnichannel CX in a digital world according to 24,000 consumers globally
Omnichannel CX and how to optimize across channels is a huge challenge in today’s increasingly digital world. And with little wonder. A google of...
5 strategies from Verizon and Luxottica’s CX playbook that prove connected VoC listening is key
I was fortunate enough to attend Next Generation CX in Carsbad, CA a few weeks back. It’s a small event with around 200 attendees...