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Anaal Patel

Anaal Patel
Anaal Patel’s expertise in digital customer engagement and building brand loyalty stems from nearly a decade of experience in the marketing and technology space. As vice president of marketing for Sparkcentral, Anaal leads thought leadership and strategy efforts for the leading social and customer engagement platform, which empowers clients such as Delta Airlines, Western Union and Uber deliver amazing customer service experiences.

The “Contact Us” Page Guide for Elevating Digital Customer Service

For companies stepping up their digital customer service game, it is important to inform current and prospective customers on where and how they can...

Contact Centers of the Future: They’re Digital, They’re Efficient and They’re Driving Customer Loyalty

Customer service goals have not changed tremendously since the days when contact center agents took phone calls one by one to answer questions and...

5 reasons why messaging will become the new standard in customer service

1.4 billion people around the world send over 50 billion messages each day to communicate with one another. Facebook’s WhatsApp and Messenger have around...

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