Anaal Patel’s expertise in digital customer engagement and building brand loyalty stems from nearly a decade of experience in the marketing and technology space. As vice president of marketing for Sparkcentral, Anaal leads thought leadership and strategy efforts for the leading social and customer engagement platform, which empowers clients such as Delta Airlines, Western Union and Uber deliver amazing customer service experiences.
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Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
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CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.