Amy Downs
Amy Downs
I get a kick out of helping companies realize their full potential! A culture maven who believes Customer Obsession comes from the heart; success is simply unlocking the deep passion that lies within each of us by helping each person realize the important part they play in our Customers' lives and servant leadership is a huge part of this. My #1 goal is to earn customers' business for life!
The First Step to Increasing Customer Loyalty: Adopt a Metric the Whole Company Can Rally Behind
When I accepted the newly created role of Chief Customer Success & Happiness Officer at Lifesize, only one thing was clear: customers needed to...
Culture Matters: Customer Obsession: The Key to a Values-Driven Workplace
It’s not surprising that when employees are happy and fully engaged, that customers will be too. What is at the foundation of employee happiness...