Home Authors Posts by Amy Downs

Amy Downs

Amy Downs
I get a kick out of helping companies realize their full potential! A culture maven who believes Customer Obsession comes from the heart; success is simply unlocking the deep passion that lies within each of us by helping each person realize the important part they play in our Customers'​ lives and servant leadership is a huge part of this. My #1 goal is to earn customers' business for life!

The First Step to Increasing Customer Loyalty: Adopt a Metric the Whole Company Can Rally Behind

When I accepted the newly created role of Chief Customer Success & Happiness Officer at Lifesize, only one thing was clear: customers needed to...

Culture Matters: Customer Obsession: The Key to a Values-Driven Workplace

It’s not surprising that when employees are happy and fully engaged, that customers will be too. What is at the foundation of employee happiness...

New Posts