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Amy Clark

Amy Clark
Amy Clark is the lead author and editor of two customer service blogs - I Want It Now, which examines the era of instant gratification, and Self Service Central, which provides her thoughts on how best to help customers assist themselves online . She also serves as Customer Success Director at WalkMe. Follow her @IWantItNowblog

How to Measure your Center’s Performance in Comparison with other Contact Centers

No matter what type of business you have, you want to know how you compare to others, especially as a contact center. There are...

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