Amit Dua

The Impact of AI and RPA in Inventory Management

Amit Dua -
Modern technologies built better inventory management. For instance, AI in inventory management or, let’s say RPA in the management has transformed things for good. As per Statista, here are the technologies that people are currently investing in. AI is amongst those top four technologies,...

8 Ways to Enhance your Mobile App CX – Low Costs, High Results!

Amit Dua -
The advent of cheap smartphones and widely accessible internet had opened new opportunities for companies to interact with customers via mobile apps. To make my point, here’s a Statista study estimating the number of smartphone users to cross a 3.8 billion mark in 2021! The...

Role Of RPA In Succeeding Your Business In 2020

Amit Dua -
Various industry sectors are leveraging Robotics Process Automation in their business processes to automate the mundane and routine tasks. Even though the technology is fairly new, the technology can significantly improve the overall productivity in the workplace and make the process lifecycle flawless. The...

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Best Practices to Prove the Business Value of Customer Experience

CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

The Customer Experience Field Guide: A Practical Manual for Getting Things Done

While much has been written about the importance of customer experience, there has been little practical advice about how you actually set up an initiative from the ground up. “The Customer Experience Field Guide” is a step-by-step practical guide to set up or overhaul a CX initiative.

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