Alicia Gray
Alicia Gray
Alicia Gray is an BPO and outsourcing industry analyst, and writes about technology. Currently working with one of the business process outsourcing (BPO) services provider. My role has been instrumental in assisting businesses to choose the right BPO Services.
Call Center Outsourcing: Pros and Cons
Unintended customer negligence and its solution As business owners, it is always our tendency to lean towards the things that offer discrete and visible benefits....
Significance of Contact Center Pricing
Customer Service Incomplete Without Contact Centers No doubt, customer-orientation is the most distinguishing feature of call center services. However, every customer is different from the...
Is It Time To Play The Trump Card Of Social Media
We Cannot Do Without Internet And Social Networking Internet has emerged as a major influence on the lives of people all over the world. No...
How Robust Billing Supports Telecom Companies In Difficult Times
Subscribers Refuse to Compromise on Services No doubt, competition in the telecom industry has intensified beyond limits. In addition, the availability of a plethora of...