Alex Day
Alex Day
Alex Day has spent the past decade leading and developing high performance SaaS teams. In his current role as SVP - Americas at Signavio, he oversees the functions of Marketing, Sales, Business Development, Customer Success, Pre-Sales, and Professional Services. He has a relentless obsession for the customer, striving to better understand and solve their business and operational challenges. Prior to joining Signavio, Alex spent 8 years in front line sales and sales leadership at a Private Equity owned global Insuretech firm.
Five Steps to Kickstart your Customer Journey Mapping
The pandemic and subsequent stay-at-home orders forced nearly all in-person interactions to go digital, which has created mountains of new customer data. This has...
Understanding and Refining the CX Moment of Truth
A critical part of getting customer experience right is effectively mapping the customer journey, and more importantly – finding the customer’s “moment of truth.”...