Alex Raymond is the founder and CEO of Kapta, a software tool that helps B2B companies keep and grow their most strategic customer relationships. Alex has worked with hundreds of companies to drive greater retention and profitability by developing their key account management strategies. He is a based in Boulder, Colorado.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.