Andrea Kulkarni

6 Tips for Launching a Successful Chatbot

Chatbots, after lurking in the shadows for decades, have made the leap from fun toy project to cutting-edge business proposition. And in this era of coronavirus, we’re seeing brands turn more towards automated solutions to aid in Voice of the Customer programs to help...

Top Applications of Text Analytics & NLP in Healthcare

This article explores some new and emerging applications of text analytics and NLP in healthcare. Each application demonstrates how HCPs and others use natural language processing to mine unstructured text-based healthcare data and then do something with the results. Healthcare databases are growing exponentially, and...

Cloud or On Premise for Data Analytics: How to Choose

GitLab, Dropbox and WhatsApp. All of them started in the cloud, and all of them moved back to private cloud or on premise infrastructure. Why? We sent our content team to find out. Two weeks (and several gallons of coffee) later, here are the...

Voice of Employee Analytics: Step-by-Step Guide

In this article I’ll walk you through each step in a straightforward Voice of Employee analytics program. I’ll demonstrate how data scientists, workforce analysts and other HR professionals can gather, prepare, analyze and interpret employee reviews and other employee feedback data to increase employee...

The Crucial Piece that NPS Misses, and How to Fill the Gap

Net Promoter Score (NPS) is great for a quick overview of customer satisfaction and brand health. But NPS ignores nuance. A single number can’t tell you why customers feel the way they do. The upshot? You may be making bad decisions based on misleading...

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