Home Authors Posts by Alyssa Tuma

Alyssa Tuma

Alyssa Tuma
E.G. Insight
Customer experience project manager and researcher with 12 years working in the B2B field. I help companies from a variety of industries better understand and serve their customers/clients.

The Essential Work of Talking to Your Customers

Alyssa Tuma -
We’ve heard a lot recently about “essential work.” Physicians, nurses, and medical assistants? Essential. Grocery store clerks, cashiers, and trash collectors? Essential. Teachers and...

New Posts

MarketPlace

Featured Listings

The 90 Days Roadmap to CCXP offers key benefits for Customer Experience professionals
In need of continuous professional development and certification? The 90 Days Roadmap to CCXP blended-learning program encourages ongoing growth in CX, keeping you updated on the latest trends and best practices in Customer Experience. Get full preparation for professional certification as a CCXP or CXS. Join before the kickoff session begins!

The Petrova Experience CX Strategy Conference, 10/1, in NYC
Celebrate CXDay with New York Times, Aibnb, JetBlue, Pfizer, more.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink