Allan Fromen

How a Relentless Focus on User Experience Fuels Facebook’s Success

Last week, Facebook reported first quarter revenue of $3.54 billion, which represented a 42% increase over $2.5 billion from the year-ago period. While some in the press focused on the fact that revenue came in lower than analyst expectations ($3.56 billion in revenue was...

How to Turn A Customer Disaster into Customer Delight

During a recent business trip, as I wrapped up dinner and asked for my check, the waitress must have noticed the only-half eaten plate she was removing. She asked if there was anything wrong with the meal. I replied that the salmon was a...

Privacy’s Tipping Point

The smartphone is the epicenter of our universe. It is always with us, keeping us in touch with friends and family, and is a security blanket of sorts, saving us from boredom, awkward moments, and getting lost. It seems every week there is another...

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