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Adrian Swinscoe

Adrian Swinscoe
Adrian Swinscoe brings over 25 years experience to focusing on helping companies large and small develop and implement customer focused, sustainable growth strategies.

Deliver great customer experience by including your customers – Interview with Mark Hurst of Creative Good

Podcast: Download (Duration: 37:18 — 34.1MB) Today's interview is with Mark Hurst, who founded Creative Good in 1997, a New York based consulting and services...

The quality of customer service, customer experience and office design – is there a connection?

Here's some insights and research that I'd like you to consider: One, the world is full of different types of people, both introverts and extroverts....

How to create a successful, mission driven business in a profit driven world – Interview with Seth Goldman and...

Podcast: Download (Duration: 23:10 — 21.2MB) Today's interview is with Seth Goldman and Barry Nalebuff the co-founders of Honest Tea. Today they join me to...

The Often Forgotten Part Of The Customer Service Or Customer Experience Process

As part of the process of writing my blog posts, I often scour the web to find articles and resources that serve as inspiration...

Leading A Renaissance in English Whisky – Interview with Andrew Nelstrop

Podcast: Download (Duration: 24:23 — 22.3MB) Today's interview is with Andrew Nelstrop, the Managing Director of English Whisky, who are the 1st registered whisky distillery...

Proactive Customer Service Starts With Changing Your Mindset

This post originally appeared on my Forbes.com column. Too many companies assume that all they need to do to enact proactive customer service is to...

Delivering Effective Social Customer Service – Interview with Carolyn Blunt and Martin Hill-Wilson

Podcast: Download (Duration: 30:28 — 27.9MB) Today's interview is with Carolyn Blunt and Martin Hill-Wilson, authors and leading experts in the field of customer service...

A Story About The Benefits Of Proactive Customer Service

This post originally appeared on my Forbes.com column. Earlier this week I wrote Customers Want Companies To Be Proactive When It Comes To Customer Service...

Marketing Requires Not Just New Tools and Skills But New Attitudes – Interview with Dee Blick

Podcast: Download (Duration: 30:58 — 28.3MB) Today's interview is with Dee Blick, bestselling business author, marketing consultant and Fellow of the Chartered Institute of...

Customers Want Companies To Be Proactive When It Comes To Customer Service

Last week, I had the pleasure of chatting to Mariann McDonagh, the Chief Marketing Officer, of inContact about the results of their July 2013...

Business Growth Via Strategic Alliances

Podcast: Download (Duration: 26:35 — 24.3MB) Today's interview is with Marsha Wright, serial-entrepreneur, author, investor and speaker. She agreed to join me to talk about...

Should CEOs be on social media? They should ask their customers, employees and future talent

There's been a number of articles and bits of research that I've seen recently talking about the number of CEOs that are on social...

The 9

Today's interview is with Chip Bell, a renowned consultant, trainer and speaker to many of the most innovative brands in the world. He is...

Removing The ‘Grit’ From Your Customer Or Client Experience

Today, I want to share with you an idea about removing the 'grit' from your customer or client experience. But, first I want to...

Customer Relationship Management CRM systems can be more human – Interview with Nikolaus Kimla, CEO of pipelinersales.com

Podcast: Download (Duration: 30:04 — 27.5MB) Today's interview is with Nikolaus KImla, CEO and partner of pipelinersales.com, about how they are trying to reinvent Customer...

Customer and employee engagement and Managing By Wandering Around (MBWA)

I was recently contacted by Matt Tenney about whether I would be willing to conduct an email interview for his blog and, perhaps, for...

Customer Satisfaction Is On The Rise Globally – Interview with Sam Boonin, VP Products at Zendesk

Podcast: Download (Duration: 22:05 — 20.2MB) I know Zendesk quite well and interviewed their CEO last year in The customer service revolution is here and...

When it comes to improving customer experience, what are your Brailsfords?

I love discovering new ways of looking at how we increase performance and deliver better service. I'm, particularly, inspired by insights from different areas...

Employee engagement is about human relationships not human resources – Interview with Luis Suarez of IBM

Podcast: Download (Duration: 47:54 — 43.9MB) Today's interview is with Luis Suarez @elsua, a leading thinker, Knowledge Manager, Community Builder and Social Software Evangelist for...

Helping customers, standing out, being human and telling stories through blogging – Interview with Mark Schaefer

Podcast: Download (Duration: 33:55 — 31.1MB) Today's interview is with Mark Schaefer, one of the most acclaimed and accomplished marketing consultants in America as well...

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