Adrian Eli Estrella

Top 10 Most Important Skills For Customer Service Agents

Excellent customer service is key to any company’s success. So, what can you do to improve your customer service? Start at the front lines – with your customer service agents. They give assistance, provide answers, report issues, and they also build wonderful relationships with your customers.  Peak Support is a business process outsourcing (BPO) company based out of Cambridge,…

8 Customer Service Resolutions for Brands in 2021

Last year, there were a lot of disappointing customer experiences, and with them came a lot of excuses. When are companies going to finally drop the excuses and start making the badly needed changes? If money is the issue, isn’t there more to be lost...

The Top Books on Customer Service

It wasn’t too long ago that Peak Support COO Hannah Steiman asked her connections on LinkedIn for some recommendations on good books about customer service. And great recommendations she did receive. All the around the world, 96% of consumers consider customer service as an...

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