Achim Nowak is an Executive Coach, Business Thinker, TEDx Speaker and Mastermind Convener. The author of 3 books on Personal Presence, Achim has helped hundreds of CEOs and C-Suite executives in global enterprises around the world to amplify their personal impact. He has been featured in The New York Times, The Wall Street Journal, Forbes, Fast Company, USA Today and on NPR.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.