Anastasia Savelieva

You Know Customers are Confused When These 5 Things Happen

Anastasia Savelieva -
A homepage is a point of entry for customers and partners. In a poll organized by Stanford, 75% of consumers answered that they form an opinion about the company by the design of its website. However, many websites, even these days are cluttered. Lack of...

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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