Augmented Reality Remote Assistant: Changing the World


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2020 was a turning point when part of the usual life went online. Therefore, digital solutions for different spheres of life began to develop rapidly. Now almost every company switch to digital transformation to stay in tune with present-day realities: cloud technologies, zoom conferences, and deep learning algorithms.

Augmented reality is an essential technology for players of any sphere. AR is used as a way to remotely process and control data. One of the modern solutions is an AR-based remote assistant.

About the AR Remote Assistant

It is a new technology that allows the creation of guidelines for the second party via the Internet. Initially, there was a tech solution in which an expert could use the chain of two technical devices for temporary viewing via a network. The purpose was to fix bugs in software.

The innovative AR remote assistant combines running video with augmented reality to link two objects. Experts can work out obstacles in real-time by connecting physical and virtual reality.

Principles of AR Operation

The AR algorithms allow engineers to combine the sending of running video and pictures in real-time (an image created on the device in the surroundings). The result is a compelling distant access and management solution. Software that is based on augmented reality is more effective than audio communication, video, and graphics transmission. It enables the partner to understand the essence of what is happening and complete the task.

AR Remote Assistant: Application Spheres

Experts from different countries and continents install one app and exchange data while discussing the process. The new technology allows people to work with anything from a 3D building plan to a complex drilling rig. The areas of AR-based remote assistance application are broad:

● Retail & Services.
● Technical Support;
● Invoice Confirmation, & Contracting;
● Consulting Operations of Devices.
● Teaching & Virtual Training.

There is a range of case studies to take into consideration. The AR-based remote assistant is widely used in retail, manufacturing, and other spheres.

1. Retail and Services

The app connects sellers and target audiences, allowing them to help with the selection of furniture or household appliances. Buyers might examine the object from all sides and point out the details. AR let potential buyers or renters view a future apartment or house. It is possible to view the property during the lunch break at work. Look for more details, following the link.

AR empowers specialists to find a problem quickly and solve it without long conversations and explanations. It includes instructions for:

● Cleaning Filters for Household Appliances.
● Establishing an Internet Connection.
● Cabling Problems.
● Installation of Cameras, TVs, Audio Systems, etc.

2. Operation and Installation of Complex Equipment

The application allows consultants and team members to work together from different continents creating a reliable tandem. Now they receive messages, digital instructions for equipment with the help of an assistant. They don’t have to explain for a long time which lever is required to be pressed, or what happened in the system.

3. Concluding Contracts

Now, to sign a contract, businessmen do not have to organize a meeting: look for a place and allocate time for flights. Both parties will be able to consider all the conditions and details and immediately file a claim for non-compliance with the agreement. Inspectors could verify identity documents, coupons, receipts, as well as defects in goods for return. It takes much less time to make decisions.

4. Virtual Training and Creating Manuals

Companies save a decent amount of effort and resources. Now the training of qualified personnel has become more accessible. No need to go to the training center. On the spot, users can always find specialists for retraining. Funds folded into the application’s office for all employees are much more profitable than organizing travel, logistics, and overtime.

Benefits of New Technology

AR-based remote assistance is swiftly expanding in many industries: IT-services providers, financial institutions, business services, electronics maintenance services, estate managers, and many others. All of them experience noticeable benefits:

● Increasing Labor Productivity.
● Reducing the Time to Settle Problems.
● Growing Consumer Satisfaction.
● Reducing the Cost of Organizational Expenses (Travel, Management).
● Reducing the Teaching & Training Time.
● Expanding Opportunities for Consultation with Specialists.
● Lack Of Geographic & Location Restrictions.

An increasing number of leading companies are exploring the possibilities of augmented reality to clear out how it could affect and improve their business. But only one thing remains without a doubt: AR-based technologies will change the world.

Vinod Janapala
Vinod Janapala - Product (SaaS) Marketing & Customer Analytics Lead. Vinod is keen on such topics as Marketing, Customer Experience, SaaS Challenges, and Personal Growth.


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