Aspect Software in Deal to Acquire Voxeo; Expands Cloud, Multi-Channel Self-Service, IVR Product and Channel Presence


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Date: 7/10/2013, Phoenix, Arizona
• The approximately $150 million acquisition is expected to accelerate
Aspect’s delivery of cloud, hybrid and premise-based deployments
• IVR, multi-channel and mobile service offerings will provide
market-leading platform additions on a global scale to Aspect’s
award-winning contact center solution suite
• Bolster Aspect leadership position in the outbound contact center market

Aspect Software, a leading provider of fully-integrated customer interaction
management, workforce optimization, and back-office solutions, today
announced it has entered into a definitive agreement to acquire Voxeo
Corporation, a leading provider of hosted and on-premise Interactive Voice
Response (IVR) solutions and a leading platform provider for Communications
Enabled Business Processes. Once complete, the acquisition is expected to
significantly enhance Aspect’s ability to support cloud, hybrid and
premise-based deployments while adding a market-leading IVR and
multi-channel self-service capability to the company’s solution portfolio.

“Today’s consumers are demanding more from the brands they interact with,
taking more control over when, where and how they conduct that engagement
and enterprises are responding by seeking out vendors who can help them
address these changes in the market. The acquisition of Voxeo, the market
leader in robust cloud, on-premise and hybrid self-service platforms,
furthers Aspect’s continued commitment to provide innovative technology and
solutions that support our customers’ efforts to transform and deliver
remarkable customer experiences,” says Chris Koziol, president and general
manager of the Interaction Management division at Aspect. “We share Voxeo’s
vision for the future of customer contact and are thrilled to expand and
integrate our offerings to provide the kind of flexible solutions that
deliver seamless service across proactive outbound, inbound, mobile and SMS

As the only provider who offers hosted, private and hybrid cloud offerings,
Voxeo will bring market-leading capabilities on a global scale to Aspect’s
portfolio and will provide data center infrastructure and network operation
center (NOC) capabilities that will help expand regional delivery of
Aspect’s cloud solutions and SaaS hosting capabilities. Voxeo will also
bring a highly skilled executive team and employee base that will offer
Aspect’s customers and prospects high-value technical competencies and
unique market understanding.

“By recognizing the industry’s appetite for flexible, hosted solutions early
on, and developing a versatile and scalable technology platform to address
the need, Voxeo has been able to achieve strong financial growth that has
outpaced the broader market,” says Bob Ingalls, chief executive officer of
Voxeo. “However, we are coming across an increasing number of opportunities
that require a broader call center solution. The relationship with Aspect
promises to give us a dynamic partner to continue our success by offering
our customers a market-dominating combination of Aspect’s innovative contact
center solutions with Voxeo’s self-service and multi-channel platforms.”

Both companies’ customer bases are expected to benefit from the
collaboration. The collaboration will enable Aspect to begin serving small
and medium size businesses through more flexible solution delivery options
while current Voxeo customers will have interaction management, workforce
optimization and robust IVR capabilities within a single, comprehensive
customer contact solution. A cross-functional team is already at work on
product integration in order to bring the joint capabilities to market
within the third quarter.

“This is exciting news for our respective partner communities as well,” says
Koziol. We’ve been very focused on the continued expansion of our global
channel presence and programs and the depth and breadth of expertise offered
by Voxeo’s partners is expected to further strengthen Aspect’s application
development and partner community.”

About Aspect
Aspect’s fully-integrated solution unifies the three most important facets
of modern contact center management: customer interaction management,
workforce optimization, and back-office. We help the world’s most demanding
contact centers seamlessly align their people, processes and touch points to
deliver remarkable customer experiences. For more information, visit

About Voxeo
Voxeo unlocks communications. We loathe the locks that make voice, SMS,
instant messaging, Twitter, web chat, mobile web, unified communications and
self-service applications difficult to create, manage, analyze, optimize and
afford. Every day we work to unlock the neglected value of these
communications solutions with open standards, disruptive innovation and a
passion for problem solving–fueled by a company-wide obsession with customer
success. We do so for more than 250,000 developers, 45,000 companies and
half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne,
and London.
Follow Aspect on Twitter at @AspectSoftware. Read our blogs
# # #
Aspect, the Aspect logo, are either trademarks or registered trademarks of
Aspect Software, Inc., in the United States and/or other countries. The
names of other companies and products mentioned herein may be the trademarks
of their respective owners.
Forward Looking Statements
Certain statements contained in this document are “forward-looking
statements” subject to the safe harbor created by the Private Securities
Litigation Reform Act of 1995, including but not limited to, statements
about the benefits of the proposed transaction and combined company,
including future synergies, plans, objectives, expectations and intentions
and other statements relating to the proposed transaction and the combined
company that are not historical facts. Where possible, the words “believe,”
“expect,” “anticipate,” “intend,” “should,” “will,” “would,” “planned,”
“estimated,” “potential,” “goal,” “outlook,” “may,” “predicts,” “could,” or
the negative of such terms, or other comparable expressions, as they relate
to Aspect, Voxeo and the combined company after completion of the proposed
business combination.
A number of factors could cause actual results or outcomes to differ
materially from those indicated by such forward looking statements. These
factors include, but are not limited to: (1) the occurrence of any event,
change or other circumstances that could give rise to the termination of the
agreement and plan of merger for the business combination (the “Merger
Agreement”); (2) the inability to complete the transactions contemplated by
the agreement due to the failure to satisfy the conditions to closing in the
Merger Agreement; (3) the risk that the proposed transaction disrupts
current plans and operations as a result of the announcement and
consummation of the transactions described herein; (4) the ability to
recognize the anticipated benefits of the business combination, which may be
affected by, among other things, competition, the ability of the combined
company to grow and manage growth profitably, maintain relationships with
suppliers and obtain adequate supply of products and retain its management
and key employees; (5) costs related to the proposed business combination;
(6) changes in applicable laws or regulations; (7) the possibility that
Aspect may be adversely affected by other economic, business, and/or
competitive factors; and (8) other risks and uncertainties indicated in
Aspect’s filings with the Securities and Exchange Commission (“SEC”). You
are cautioned not to place undue reliance upon any forward-looking
statements, which speak only as of the date made, and Aspect and Voxeo
undertake no obligation to update or revise the forward-looking statements,
whether as a result of new information, future events or otherwise.

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