Arvest Bank Adopts Virtual Agent Tech with IntelliResponse


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Regional Bank to Deploy IntelliResponse Virtual Agent Software

TORONTO, Ontario – April 10, 2013 – IntelliResponse, the leading provider of
virtual agent software for the enterprise, today announced that Arvest Bank
will deploy IntelliResponse Virtual Agent technology on its corporate
website. The new Virtual Agent service will help customers from 29 recently
acquired bank branches transition to Arvest Bank and will soon be expanded
to service the full website. With more than 260 locations across 90
communities and over $13 billion in total assets, Arvest is the largest bank
in Arkansas, ranked by deposits.

True to the bank’s dedication to focusing on the customer above all else,
Arvest wanted to ensure that all new customers from its recently acquired
branches had a smooth transition. With IntelliResponse, customers can simply
go to Arvest’s website, type in their natural language question, such as
‘What will happen to my checks?’, and they will receive a single correct and
approved answer.

“Gaining the ability to provide 24/7 online question-and-answer support to
our customers through a virtual agent was a priority for us,” explains Jason
Kincy, VP and Marketing Director at Arvest Bank. “More and more of our
customers are now turning to our website first for answers before picking up
the phone, so providing effective online self-service options was a natural
extension of our overall customer service offering.”

“Getting multi-channel self-service right is quickly becoming a strategic
imperative for the financial services sector,” explains David Lloyd, CEO of
IntelliResponse. “By giving their customers the ability to self-serve at
their convenience with options to easily escalate to a live support agent
for those complex questions, Arvest is at the forefront of a revolution
that’s taking place in the banking industry.”

Follow IntelliResponse on Twitter @IntelliResponse and on Facebook at

About IntelliResponse Systems
IntelliResponse is the leading provider of virtual agent technology
solutions for the enterprise. We create profitable online conversations for
our private and public sector customers around the world.

With our patented Enterprise Virtual Agent (EVA) solutions, corporate
websites, mobile applications, social media channels and agent desktops can
all be transformed by an engaging virtual concierge, empowering customers to
ask questions using natural, conversational language and delivering an
effective and engaging online experience.

With more than 365 live customer-facing implementations answering 100
million+ questions annually, IntelliResponse is the gold standard in first
line customer experience management.

For more information about IntelliResponse,

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