When I recommend, in Great Demo! Workshops, that you plan to “arrive” 15 minutes ahead of time for a Remote Demo, I often see a combination of confusion (in some people) and recognition (in others). I realized that a simple way to explain the idea is as follows:
For a face-to-face meeting, do you typically try to arrive 15 minutes early? If so, why? Most typically, Workshop participants respond:
– So that we’re not late…!
– So that we can set up and be prepared when the meeting starts [the right answer]…
– So that we can meet and mix with the audience [also a good answer]…
– So that we can meet with the principal(s) to make capture any changes in the plan, objectives, or participants [another good answer]…
For Remote Demos, why should this be any different?
In other words, treat your Remote Demo session (when possible) the same way you would a face-to-face demo and “arrive” at the meeting 15 minutes ahead of the formal starting time.
“Arriving” means coordinating with a customer Champion, Sponsor, or other key player – or a colleague at your organization who will be at the customer’s site – ahead of time, and setting the collaboration tool meeting (e.g., WebEx, Live Meeting, etc.) for 15 minutes ahead of the formal start.
That will give you time to ensure that the collaboration tool is working properly, that the audio is OK, and then to still have time to run through the other reasons listed above.
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