As I have written about, pretty soon all of us will be in danger of being replaced by an app, a computer, a bot or a drone if we don’t learn how to create exceptional experiences.
In today’s experience economy, the true competitive advantage comes from those who are continually differentiating their experiences.
My question for you is; Are you valuable and memorable to your customers?
Do you mind if I ask your customers?
If you approach every interaction as an opportunity to create delight you will gain a competitive edge.
I think this quote from Tom sums it up nicely.
Click here to view the infographic below:
Republished with author’s permission from original post.