As social media is all about customers, here’s our definition put in customer terms. SCRM is how we…
- Listen to what you and others have to say about our brands and service
- Help you engage with us, whenever you need to, wherever you are, in ways that are convenient to you
- Provide you with the personal experience you need to keep you engaged – informed, interested and maybe even entertained!
- Transact with each other, or through third parties, in ways that are mutually valuable
- Get to know each other over time so that we can tailor what we do (and how we do it) with you in mind.
Does this make sense to you? How can I better it? If you like it or dislike it, simply click the thumb button below! Thanks
