Customer Experience Solutions Can Now be Managed and Modified from Popular Mobile Devices Such as iPhone, iPad, and Android Smartphones
McLean, VA — October 26, 2010 — Angel, a leading provider of enterprise
focused, cloud-based, customer experience solutions, today announced the
launch of Angel Mobile – solutions to incorporate next generation mobile
management capabilities into the Angel 4 Customer Experience Platform. The
new capabilities enable much more dynamic, remote, granular modification and
management of the customer experience in the contact center all from the
convenience of mobile devices such as the iPhone® iPad, and Android® based
smartphones.
Angel has worked closely with enterprise customers to develop a mobile
strategy and solutions to address key market needs. A number of Angel’s high
profile enterprise customers are implementing beta versions of the advanced
Angel solutions, via a closed beta program, for such uses as mobile contact
center management, mobile business intelligence and specific mobile vertical
customer experience applications.
A top ten pharmaceutical customer is using the Angel Mobile solution to
enable sophisticated mobile apps for doctors to securely identify themselves
in ordering drug samples through automated voice systems.
With Angel Mobile, call center supervisors can now walk the floor or
remotely manage agents, look at which customers are in the queue, monitor
phone calls, and coach agents from the mobile device of their choice. This
ultimately results in a more efficient and effective customer experience as
agents and applications are tailored to dynamic needs and requests.
“Angel Mobile is another example of our strategy to help enterprises
transform the way they interact with their customers by bringing key
technologies together to solve the fundamental problem of user frustration
with traditional automated call centers,” said David Rennyson, President and
COO of Angel. “By mobilizing the management of operations and applications,
customers can instantly be more productive and optimize caller efficiency
and satisfaction.”
Solutions offered through Angel Mobile include:
— Mobile Business Analytics — provides mobility to Angel’s business
intelligence (BI) analytics for voice applications. Utilizing MicroStrategy®
best-in-class Business Intelligence software, Angel offers detailed
reporting of application performance, call data, voice user interface (VUI)
elements, and more from a mobile device.
— Mobile IVR — offers the ability to use Angel’s popular platform
(SiteBuilder) to rapidly develop and deploy enterprise-quality voice
solutions at a fraction of the cost of traditional IVR.
— Mobile Call Center — adds mobile access to Angel
