Altitude vBox Gets New Features to Enable More Cost Savings in The Contact Center

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Altitude Software Announces Availability of Free SIP Server Software Solution Feature Pack 11

Lisbon, Portugal, October 3rd , 2011— Altitude Software, the leading independent global contact center solutions vendor, today announces the availability of Altitude vBox 4 FP11 to enable more cost savings in contact center communications.

Altitude vBox is a full-featured SIP software solution optimized to deploy powerful, state-of-the art multimedia IP contact center solutions on a short time-frame with the lowest total cost of ownership.

“In the last three years, Altitude vBox has won customers and market recognition as a free, comprehensive and reliable SIP server software for contact centers” states Miguel Lopes, Marketing Vice President at Altitude Software. “The features now introduced innovate in supporting channels like Skype, providing further communications cost reductions and enhancing reliability “.

Altitude vBox is a flexible and scalable solution, compliant with open-standards, and runs on the safe and open OS Linux, turning any regular computer into a feature-rich unified communications server. Together with Altitude uCI™ interaction management solution suite, Altitude vBox offers a turnkey solution that enables organizations to implement a state-of-the art IP contact center rapidly and with a very low total cost of ownership.

Altitude vBox new features add:
• Free calls and easy click-to-call convenience for customers using Skype into the contact center;
• New customer service functionalities, improving first call resolution;
• Increased system availability with support for fallback DNS server, application server failover clustering and transit switch architecture;
• Enhanced agent ergonomics;
• Simpler administration with support for auto provisioning.

Altitude vBox installations can start with just a few users and grow to large organization´s specific needs, enhancing features and functionalities along the way. Agents can continue using hard phones or start using Altitude Unified Desktop, that includes an integrated SIP soft-phone, as well as the ability to integrate any custom desktop application or a third party CRM application, in order to provide data capabilities and multimedia interaction handling.

Altitude uCI™ and Altitude vBox offer a complete solution that provides a fast implementation and a smooth transition toVoIP. Depending on the operational needs of each organization, the new VoIP contact center can be up and running in hours, thanks to the fast hardware procurement and the pre-integration between Altitude vBox and the Altitude uCI™ suite. True to its “Freedom of Choice” commitment, the open architecture of the Altitude solutions also integrates with existing contact center solutions and preserves investments in traditional systems, while providing a platform for future applications.

More information about the Altitude vBox can be found at www.altitude.com/vbox .

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