Altitude uCI Solution Voted Best “Contact Center Product of the Year” in the UK

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Altitude’s Contact Center Suite is the UK’s Preferred Software Solution at the 2012 Network Computing Awards for the 4th Year Running

London, United Kingdom, April 10th 2012 – Altitude Software, a global leader on contact center technology, today announced its victory as “Contact Center Product of the Year” for the 4th consecutive year, as voted for by readers of Network Computing Magazine.

The trophy represents industry wide recognition to individuals and IT providers that offer the most innovative technology solutions and products in this rapidly evolving market. “Altitude Software has consistently been positioned as a top IT provider by our readers. This assessment demonstrates that Altitude is recognized as a prominent player in the market, that introduces ground-breaking tools and solutions to the contact center industry, with a strong innovative outlook,” said David Bonner, Manager for the Network Computing Awards. “On behalf of our readers, I would like to congratulate Altitude Software for having won the ‘Contact Center Product of the Year’ for the 4th consecutive year”.

Recognition as a prominent market player

Having won over 50 Industry Awards for Innovation and Performance, Altitude’s proven contact center software solution boasts more than 15 years of outstanding results across 1100 contact centers worldwide. As a winner of ‘Contact Center Product of the Year’ for four years in a row, it’s victory as the best contact center suite in the UK reinforces Altitude uCI’s value proposition as the market leading solution.

According to Richard Woollaston, Vice President for Northern Europe & Global Accounts at Altitude Software, “Winning the Contact Center Product of the Year Award for the fourth successive year is a fantastic achievement for us. This reinforces yet again that Altitude uCI is a market leading product that provides contact centers with the latest technology and flexible ways of running their businesses. It offers contact centers a cost-effective solution and helps them to significantly increase productivity, campaign success rates and improve service quality levels. I would like to thank all those who have voted for Altitude uCI as the ‘Contact Center Product of the Year’ for 2012.”

Brand new release drives increased profitability and powers businesses to achieve real competitive advantage

The Network Computing Awards give recognition to companies that remain at the forefront of innovation through their services and solutions. Altitude uCI™ 8, the new release, includes hundreds of new features focused on increasing the contact center’s ability to perform profitably. It delivers significant innovation in four key contact center business areas: Informed Decisions with Real-Time Insights, Unified Social Media Interactions, Multimedia Workflow and Intelligent Campaigns.

The Altitude uCI suite allows companies to not only manage the various touch points of the organization, for both self-service and assisted interactions across voice, email, and web channels, but also enables the company to optimize the long-term value of each customer relationship. It provides a unified touch point management tool, enabling a consistently unified customer experience across all interaction channels. In addition to this, the product suite provides customer retention mechanisms, such as identification, personalization and routing based on customer information, business rules, agent skills and service levels.

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