Altitude Software Is the Contact Center Solutions Provider with Most Awards in the 2nd edition of the CRC Gold Technology Awards
Lisbon, Portugal, December 2nd 2008 – For the second year in a row, Spanish contact centers have rewarded the leading independent contact center solutions vendor Altitude Software with the “Best CTI Solution” and “Best Predictive Dialer Solution” CRC Gold Awards for its Altitude uCI suite. The awards were announced in the 2nd edition of the CRC Gold Technology Awards during the XI Call Center+CRM Solutions Meeting.
The two prizes place Altitude Software as the most awarded contact center solution provider in this edition of the Awards. “We are very pleased to receive these two recognitions for the second year in a row. It means our customers support us and is proof of our effort to deliver the best solutions for the Spanish contact centers to be truly effective. All of this gives us strength to carry on the good work”, said Raquel Serradilla, General Manager of Altitude Software Spain, after receiving the awards. “We are very thankful to all of those who have trusted us and we will not let them down”.
Altitude Software’s Altitude uCI suite goes beyond the traditional Computer Telephony Integration (CTI) features. It delivers strong multimedia and multichannel management and routing capabilities, and easy integration with existing front-office and back office applications. Altitude Software’s Outbound solution is widely acknowledged to be a leading tool to maximize campaign yields and boost agent productivity. Both technologies are efficiently delivered by within the Altitude uCI (Unified Customer Interaction) suite for a high-quality customer relationship management in all types of contact centers.
The CRC Gold Awards are organized by the Spanish Association of Experts in Customer Contact Centers (AEECCC), the International Faculty for Executives (IFAES) and the IZO System consultancy, to recognize the excellence and quality in Spanish customer care contact centers. Based on the users’ votes, the CRC Gold Awards are considered to be a faithful expression of the market outlook regarding the contact center solution providers.
In the last year’s edition of the CRC Gold Awards, Altitude Software was considered the “Best Company of the Year” and given a special prize for its dynamism and contribution to the professionalization of the Contact Center sector in the Spanish market, plus the “Best CTI Solution” and “Best Predictive Dialer Solution” awards. Altitude Software has operations in Spain since the year 2000.
Altitude Software is a leading independent contact center solutions vendor, with 18 offices worldwide, resulting in a fast expanding regional customer base and strong partner network. The Altitude uCI (Unified Customer Interaction) is a proven suite of contact center software solutions that boasts fifteen years of outstanding results throughout 800-plus contact centers worldwide, and having won 40 plus Industry Awards for Innovation and Performance in recent years.
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About Altitude Software
Altitude Software is a leading independent contact center vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centers, from SMEs to large multisite organizations. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact center. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies. Altitude Software serves around 800 customers of all sizes (with more than 200.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners. Altitude Software has 18 Offices in four continents. Please visit us at www.altitude.com.
