Markham, ON, Canada, November 15th, 2007 – Altitude Software, a leading independent global contact center solutions provider, announces today that it has been selected by a US subsidiary of a leading global pharmaceutical company to unify their customer interactions.
The Altitude Unified Customer Interaction (uCI) suite will help the company enhance and further integrate its successful multi-channel strategy for sales, marketing and customer support to key lines of product. Its adoption will also enable increased agent productivity and improved service levels across all media types of interactions (voice, email and web).
“The Altitude Software solution will add value to existing PBX, CRM, Web and Business Intelligence investments for a unified strategy to manage inbound and outbound phone contacts with email and web interactions” said Mark Lepko, President, Altitude Software North America. “To integrate sales, marketing and technology in such a sophisticated, demanding line of business is a real challenge. We look forward to deliver a solution that will help the company achieve improved service levels, and meet promotional and sales goals.”
Deployment of the Altitude solution will enable better customer support regardless of the method of communication, and provide Line of Business managers with better tools to set priorities and manage their teams. Higher integration levels will also reflect on better marketing information and proactive management of customer service resources
In North America since 1999, Altitude Software has offices in Toronto, Canada; Chicago, Illinois; and Austin; Texas. The company has built a solid reputation as a contact center provider of specialized products and proven methodologies designed to drive sound return on investment. Altitude uCI 7.5 is the latest release of the proven contact center solution software that boasts fifteen years of significant results throughout more than 700 contact centers worldwide.
