Altitude uCI Unified Customer Interaction Suite Honored for Exceptional Innovation
Chicago, IL, USA, January 12th, 2012— Altitude Software, the leading independent global contact center solutions vendor, announced today that TMC, a global, integrated media company, has named Altitude uCI Unified Customer Interaction Suite as a Customer Interaction Solutions 2011 Product of the Year Award. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers and teleservices since 1982.
“Winners of the Product of the Year Award represent the best in the industry, having demonstrated a devotion to excellence and the advancement of the call center and CRM industry through their innovative products and services” said Erik Linask, TMC Group Editorial Director.
“This award is a major affirmation of our market leading product – Altitude uCI – which provides contact centers with new and flexible ways of running their businesses” stated Mark Lepko, Altitude Software President for North America. “Altitude Software solutions have a great track record helping companies streamline their processes and dramatically increasing productivity and service levels across their contact centers.
Altitude uCI Unified Customer Interaction suite is a complete suite that enables companies to manage customer interactions in a multimedia contact center environment.Altitude Software delivers a total suite and a modular unified customer interaction solution that enables companies to automatically respond to changing business needs, improve the overall customer experience and achieve a significant return on investment.
“Altitude Software was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. Altitude uCI Unified Customer Interaction Suite has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and Altitude Software has earned its place with this distinguished honor”. The 14th Annual Product of the Year Award winners are published in the January/February 2012 issue of Customer Interaction Solutions magazine.
For more information about the Customer Interaction Solutions’ 2011 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
For more information on Altitude uCI Unified Customer Interaction click here
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About Altitude Software
Altitude Software (www.altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 900 customers in 60 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 40+ industry awards and it has been included by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialer, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +1 877 4744499 or emailed to [email protected]
Follow us on Twitter (www.twitter.com/Altitudesoft ), LinkedIn (www.linkedin.com/companies/altitude-software ) and Facebook (www.facebook.com/altitudesoftware ).
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.
About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAllianceMSPWorld and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
For More Information:
Marie Jensen
Altitude Software
(708) 660-9276
[email protected]
Carlos Taveira
Get Global Marketing Communications
+351 213502551
[email protected]
Jan Pierret
TMC
Marketing Manager
203-852-6800, ext. 228
[email protected]
