Altitude Software Provides Alcatel-Lucent With Next Generation Customer Service Solutions


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Alcatel-Lucent Enterprise Selects Altitude uCI Interaction Management Suite to Power Dynamic Enterprises

Lisbon; Portugal; March 19, 2013 – Altitude Software, a leader in unified customer interaction solutions, today announced it has signed an agreement with Alcatel-Lucent Enterprise to be the strategic provider of key software solutions for Alcatel-Lucent’s next generation customer service solutions for the enterprise market.

Altitude uCI™ (unified customer interaction) software suite will enable Alcatel-Lucent to deliver unified interaction management solutions that are open, easy to run and that can be delivered as a product or as a service. This next generation of customer service solutions will be available through a powerful worldwide network of 2200 business partners that help more than 500,000 customers in 130 countries transform the way they communicate.

Solutions will be available through 2200 Alcatel-Lucent business partners worldwide

“The global strategic alliance with Alcatel-Lucent will expand our product offering, boost our sales and marketing strategy, expand our market reach, and strengthen our ability to support organizations” said Gastão Taveira, Altitude Software’s CEO. “Altitude Software has a great track record delivering outstanding business results in thousands of contact centers that require agile software solutions to unify agent desktop tools, achieve true multimedia blending and provide real time analytics for businesses.”

State-of-the-art technology for dynamic contact centers

“Altitude Software’s state-of-the-art technology, scalable and flexible offer is a tremendous value proposition for the next generation of customer service”, stated Mr Eric Penisson, Vice-president and General Manager Communications Business Division, Alcatel-Lucent Enterprise. “This strategic partnership reinforces Alcatel-Lucent’s vision and strategy and will set the foundation of the OpenTouch Customer Service Suite to deliver the elements of the continuous customer conversation experience through any channel and media, on any device and with no compromise on operational efficiency.”

The new Altitude uCI 8 solution is a robust, modular software suite that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. Through 17 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.

The long-trusted partner of service providers, enterprises and governments around the world, Alcatel-Lucent is a leading innovator in the field of networking and communications technology, products and services. The company is home to Bell Labs, one of the world’s foremost research centers, responsible for breakthroughs that have shaped the networking and communications industry.

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