Altitude Software Powers 210% Annual Growth at Ventrica Contact Centre

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Outsourced Contact Centre Ventrica Partners with Altitude Software To Provide Niche, High Quality Customer Contact Services In The UK

London, UK, 17th March 2011 – Altitude Software, the leading independent global contact centre solutions vendor today announced that its successful partnership with Ventrica, enabled the outsourced contact centre services provider to achieve a 210% business growth in 2010, amidst tough economic conditions.

By deploying the Altitude uCI customer interaction management solution, Altitude Software enabled the company to perform any function within the realms of what is required for intelligent customer contact. Ventrica profited from a fully integrated contact centre solution, combining an array of communication channels such as phone, email, sms and web chat, in a truly unified way. The Altitude uCI also provides reliable, flexible and effective tools for outbound communications. Ventrica agents benefited from data-rich environments and a comprehensive solution that supervises performance and manages the evaluation and coaching of agents.

As a result, Ventrica was able to provide higher quality customer service and ensure greater customer loyalty within a short space of time. Within the contact centre there was a marked growth in productivity while agent attrition rates are at an all time low.

Looking for more than a Vendor

“Altitude Software has provided Ventrica with the means to provide its clients with an excellent and trustworthy service. I was searching for a company that would treat Ventrica as more than just another customer. Having worked with Altitude previously I know I can depend on them implicitly”, says Dino Forte, Managing Director of Ventrica.

The Altitude uCI solution has enabled Ventrica to optimize customer satisfaction levels for a diverse group of companies, including a growing number of blue chip companies, each requiring an entirely different solution. With Altitude’s powerful script developer and high level technical support available, Ventrica is able to respond to client requests within minutes, significantly increasing output and maximising efficiency.

Phenomenal technical support

“The level of technical support is phenomenal. If there is an instance where Ventrica requires an additional software function, I am confident that Altitude Software will deliver it and continue to develop the technology in a fast moving industry”, affirms Mr Forte.

With over 25 years of combined industry experience in the outsourcing contact centre sector, Ventrica provides intelligent multi-channel solutions to help companies build stronger customer relationships. Achieving business growth of over 200% in 2010, amidst tough economic conditions, the 134 seated outsourced customer contact centre offers innovative, niche prospect & customer contact ideas for global blue chip companies. Continuing its success into 2011, Ventrica recently launched Ventrica Mobile as part of its overall business offering, proposing better business rates for business owners who are still running mobiles through consumer tariffs.

”We are delighted to work with Ventrica on this exciting project, providing them with a fully-featured, modern and well supported workforce management solution. This partnership is an opportunity to bring added business value to the outsourcing contact centre”, commented Richard Woollaston, General Manager of Altitude Software UK.

The Altitude uCI customer interaction management suite enables advanced contact centre business applications to increase operational performance and business results, such as: Blended multimedia services to maximize the interactions’ handling while reducing operational costs; Outbound voice campaigns with advanced predictive dialling and answering machine detection, to increase outcomes although ensuring regulatory compliance; Self-service voice applications, reducing human resources costs and leveraging 24*7 high-level services; Altitude Scripting Studio to build, rapidly and cost-effectively, advanced agent desktop applications that deliver the information required for an outstanding customer service.

A Ventrica case study and a short video clip on the project are also available.

About Altitude

Altitude Software (www.altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centres independently of platforms since 1993. With about 900 customers in 60 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 40+ industry awards and it has been included by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +1 877 4744499 or emailed to [email protected]

Follow us on Twitter (www.twitter.com/Altitudesoft), Linkedin (www.linkedin.com/companies/altitude-software) and Facebook (www.facebook.com/altitudesoftware).

For more information:

Zaiba Mian

Altitude Software UK, Ireland & Nordic

Tel.: +44 (0) 118 983 7016

Email: [email protected]

Carlos Taveira

GetGlobal- Marketing Communications

Tel.: +351 213502561

Email: [email protected]

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