Altitude Software is Voted ‘Contact Centre Product of the Year’ For The 3rd Consecutive Year

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Altitude uCI Contact Centre Suite is the UK’s No.1 solution according to readers of Network Computing magazine

London, United Kingdom, April 18th 2011 – Altitude Software, the leading independent global contact centre solutions vendor, today announced its victory as “Contact Centre Product of the Year” for the 3rd year running, as voted for by readers of Network Computing Magazine. The trophy represents industry wide recognition to individuals and IT providers that offer the most innovative technology solutions and products in this rapidly evolving market.

“Altitude Software has consistently been positioned as a top IT provider by our readers. This assessment demonstrates that the industry sees Altitude as an important player that every year brings new tools and solutions to the market with a pioneering outlook,” said David Bonner, Event Manager for the Network Computing Awards. “On behalf of our readers, I would like to congratulate Altitude Software for having won the “Contact Centre Product of the Year.”

Having won over 40 Industry Awards for Innovation and Performance, Altitude’s proven contact centre software solution boasts 15 years plus of outstanding results, across more than 900 contact centres worldwide. As a winner of ‘Contact Centre Product of the Year’ for 3 successive years, and having won the award for the 4th time in 5 years, it’s victory as the best contact centre suite in the UK reinforces Altitude uCI’s value proposition as the market leading solution.

The Altitude uCI suite allows companies to manage not only the various touch points of the organisation, for both self-service and assisted interactions across voice, email, and web channels, but also enables the company to optimise the long-term value of each customer relationship. It provides a unified touch point management tool, enabling a consistently unified customer experience across all interaction channels. In addition to this, the product suite provides customer retention mechanisms, such as identification, personalisation and routing based on customer information, business rules, agent skills and service levels.

According to Richard Woollaston, General Manager for the UK, Ireland & Nordics at Altitude Software, “Winning the Contact Centre Product of the Year Award for the 3rd time running is an incredible achievement for Altitude Software. This is a major affirmation of our market leading product -Altitude uCI, which provides contact centres with new and flexible ways of running their businesses. It offers contact centres a cost-effective solution and helps them to significantly increase productivity, campaign success rates and improve service quality levels. I would like to thank all those who have voted for Altitude uCI as the ‘Contact Centre Product of the Year’ for 2011.”

Altitude’s revolutionary Unified Desktop powers businesses to achieve real competitive advantage and rapid ROI in a cost effective way

The Network Computing Awards give recognition to companies that remain at the forefront of innovation through their services and solutions. Altitude Unified Desktop continues to follow this standard, providing agents with the capability of streamlining multiple applications into a single desktop, allowing agents to better focus on customer management and key metrics. It is a smart way to address current business challenges, increase ROI, boost the bottom line and build a reliable brand image. Altitude’s powerful Unified Desktop – part of Altitude’s uCI Contact Centre Suite – provides companies with a real competitive advantage, transforming customer service and contact centre operations in leading companies worldwide.

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About Altitude
Altitude Software (www.altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centres independently of platforms since 1993. With about 900 customers in 60 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 40+ industry awards and it has been included by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +1 877 4744499 or emailed to [email protected]

Follow us on Twitter (www.twitter.com/Altitudesoft), Linkedin (www.linkedin.com/companies/altitude-software) and Facebook (www.facebook.com/altitudesoftware).

For more information:
Zaiba Mian
Altitude Software UK, Ireland & Nordic
Tel.: +44 (0) 118 983 7016
Email: [email protected]

Carlos Taveira
GetGlobal- Marketing Communications
Tel.: +351 213502561
Email: [email protected]

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