Altitude Software Honored with Latin American Contact Center Applications Growth Leadership Award from Frost & Sullivan


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Award Recognizes Demonstrated Excellence in Capturing the Highest Annual Compound Growth for the Past Three Years

São Paulo, Brazil, December 18th 2012 – Altitude Software, a global leader in contact center technology, today announces it has received the 2012 Frost & Sullivan Latin American Contact Center Applications Growth Leadership Award for impressive growth of its contact center applications in the Latin America market.

Frost & Sullivan presents this award annually to the company that has demonstrated excellence in capturing the highest annual compound growth rate for the past three years. “Altitude Software’s revenue growth in Latin America in 2011 strengthened its standing in the overall contact center applications sector, with 3.3 percent of market share. In the outbound segment, Altitude posted an increase of 4.6 percent, returning the company to its leadership position in this sector in Latin America,” states Juan Manuel Gonzalez, Industry Manager from Frost & Sullivan. “This performance in 2011 indicates that Altitude was not only growing organically, but was also likely displacing competitors in the Latin American market.”

Altitude Software in the leadership position in the outbound segment for Latin America

“We are honored to be recognized as a market leader, not only because of our business growth, but because our applications help contact centers execute business strategies in real time and deliver maximum value in a wide range of operational situations,” states Elaine Ferreira, Altitude Software president for Latin America. “Altitude brings to the market significant innovations to support next-generation customer service, intelligent campaigns, advanced management tools and social media engagement.”

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research in order to identify best practices in the industry.

Significant innovation in key contact center business areas

Altitude uCI8 is the latest release of Altitude’s proven contact center solution suite, now with a 20-year track record of outstanding results and in use in 1,100 contact centers worldwide. It includes hundreds of new features focused on increasing contact centers’ ability to perform profitably, and it delivers significant innovation in four key contact center business areas: informed decisions with real-time insights, unified social media interactions, multimedia workflow, and intelligent campaigns.

“Altitude has grown its market share at the expense of formidable rivals. We attribute the company’s success to the ability to integrate its platform’s components and human skills, along with a strong time-to-market strategy, a skilled support team, and innovative excellence, which enabled it to record one of the highest growth rates in the Latin American contact center applications market in 2011,” said Gonzalez.

Altitude Software delivers a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.

Download your complimentary copy of the Frost & Sullivan Best Practices Report here. To get more information about this award-winning solution, contact us or request a demo with one of our contact center specialists.

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