Altitude Software Helps US Customer Engagement Industry Overcome Regulatory Hurdles


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Customer Interaction Solutions Leader Sponsors PACE Washington Leadership Summit at the Hyatt Crystal City; October 6th – 9th.

Toronto, Canada, October 1st, 2013 – Companies seeking to provide state of the art customer engagement solutions in multi-channel contact center environments will be flocking to Washington next week for the annual PACE Leadership Summit.

Altitude Software, a leader in unified customer interaction solutions, will be sponsoring the annual gathering of customer engagement professionals in the US to spotlight its latest solutions on balancing evolving business and technology needs with current regulatory concerns around engaging customers in the US market.

Altitude Software latest solutions ensure compliance and make it easy to respond to change in regulations

“Customer engagement is becoming ever more complex as technology evolves, channels multiply, and there are a multitude of state and federal rules that govern how and when you contact consumers” states Miguel Noronha, Executive Vice President for North America. “Altitude Software solutions already comply with upcoming legislation regarding dialing to cell phones while enabling companies to unify customer interactions across all communication channels and continuously tune operations to respond to change in regulations and ensure compliance”.

The Professional Association for Customer Engagement (PACE), Washington 2013 Leadership Summit attracts contact center industry professionals, government officials, market participants and customer engagement thought leaders. Main areas covered with PACE’s Washington Leadership Summits subjects are solutions to contact centers challenges, government and legislative affairs, regulatory and compliance information, and of course improvement and future of contact centers.

Calling cell phones legislation tops summit agenda

Altitude Software has recently launched the new release of the award-winning Altitude uCI customer interaction management suite. Altitude uCI 8 helps contact centers manage and apply business intelligence “on the fly” in outbound services. Campaign creation, replication and management are fast and intuitive. Contact center decision makers benefit from advanced functionality to analyze real time data, change segmentation and accelerate campaign returns. New management algorithms evaluate resources, tasks, skills and compliance to deliver the best business results, while using powerful predictive, power and preview dialing solutions.

Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.

Find out more about the Altitude uCI8 here

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