World’s First Skype for Asterisk Interoperability in a Customer Interaction Management Suite
Lisbon, Portugal; October 12th, 2009 – Altitude Software, the leading independent contact center solutions vendor today announced the general availability of Skype for Asterisk built-in with its Altitude IP Contact Center solution, an enterprise customer interaction management solution suite.
This will enable Altitude Software contact center customers to gain access to 480 million skype users worldwide, by adding Skype as a new interaction channel to their Altitude uCI platform in the contact center. Companies can use the new functionalities to set up single “global toll free” numbers, and provide effective support and service to customers making skype calls to the contact center.
“Altitude Software once more pioneers in enabling contact center customers to profit from using Skype as another high potential, effectively managed, interaction channel” stated Miguel Lopes, Executive Vice President of Product Management at Altitude Software. “The ease and simplicity of dialing a company center using a skypeid, from any skype client will surely attract many users; the ability to route and manage these calls inside the enterprise will appeal to a number of companies”
This software solution runs on the Altitude vBox communications platform, a supported SIP server that allows SIP and ISDN connectivity in contact centers, running on top of Asterisk® and Digium® ISDN boards.
“Altitude Software offers market proven contact center solutions that are the perfect match for Asterisk. Achieving Skype for Asterisk interoperability enables both companies to grow a portfolio of advanced business applications over Asterisk and enable customers worldwide to achieve greater performance”, states Bill Miller, Vice President of Product Management, Digium.
The Altitude IP Contact Center is a complete Contact Center suite, based on SIP, which includes flexible inbound and powerful outbound dialing algorithms, call classification, unified supervising, universal queue and built-in routing. The Altitude IP Contact Center runs on top of all major communications systems, including Altitude Software’s own communications platform, the Asterisk-based Altitude vBox. The solution enables customers to operate mixed environments, while using the same desktop, routing, reporting solution across their sites.
For more details on the actual functions supported, check out www.altitude.com/skype
