Cisco Contact Centers Benefit from Altitude uCI Advanced Campaign Management and Smart Desktop to Accelerate Results
Lisbon, Portugal, November 28th 2012 – Altitude Software, a global leader in contact center technology, announces today the availability of Altitude uCI™ applications integration with the latest Cisco Contact Center solutions, namely Cisco Unified Communications Manager 8.6 and Cisco UCC Solutions.
The Altitude uCI™ customer interaction management suite enables contact centers to quickly deploy a broad range of applications and services that improve the capabilities, performance, and management of Cisco Contact Center solutions. A growing partner network, including leading integrators such as Spanlink, Wipro and Tata Consulting Services are working with Altitude Software and Cisco to deliver a wide range of integrated solutions to contact centers worldwide.
Flexible technology that improves key business processes in the contact center
“Cisco and Altitude Software both have decades of experience working in the contact center arena, delivering substantial business results,” states Miguel Lopes, Marketing Vice President at Altitude Software. “Altitude Software’s powerful applications can help Cisco customers deploy flexible technology that protects their investment while effectively improving, in real time, key operational and business processes in the contact center.”
Altitude Software solutions have an extensive track record of integration with Cisco solutions to provide contact centers with unified agent desktops, easy agent script development, multimedia handling, and effective, fast deployment and management of outbound campaigns. Contact Centers note the greatly improved ability to quickly and easily develop and manage agent scripts and call campaigns, saving time and money while increasing customer satisfaction.
“We’re always looking for ways to help our customers save time and money while increasing customer satisfaction,” said Eric LeBow, CEO, Spanlink. “With our Altitude partnership we’re thrilled to be able to offer solutions that help them build effective call campaigns faster than ever before, and with less technical intervention.”
Altitude Software is a long standing member of the Cisco Developer Network
Altitude Software is a long standing member of the Cisco Developer Network, conducting interoperability testing since 2002. The Cisco Developer Network unites Cisco with third-party developers of hardware and software to deliver tested interoperable solutions to joint customers. As a Registered Developer, Altitude Software offers a complementary product offering and has collaborated with Cisco to meet the needs of joint customers.
Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 17 offices in four continents and a 200-strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.
For more information on integration with Cisco solutions click here.
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