Financial Services Market Leader in Brazil Increases Sales and Customer Satisfaction with Altitude uCI / Siebel Joint Solution
Lisbon, Portugal, February 4, 2012 – Altitude Software, a global leader in contact center technology, announces today the availability of the Altitude+Siebel Connector for the Oracle Siebel 8.1, the latest version of the joint solution that delivers customer insight in the contact center.
Altitude Software has developed a joint solution with Oracle that delivers an effective integration between Altitude uCI™ customer interaction and Oracle customer relationship management solutions. The joint solution enables contact centers to build dynamic relationships with customers as agents can proactively improve customer acquisition, satisfaction and retention.
The Altitude+Siebel Connector is an out-of-the-box integration that boosts productivity in customer service, marketing and sales activities in the contact center with real time customer contact workflow. Using complete information from Oracle/Siebel solutions, it enables automatic dialing in a unified multichannel environment for contacts through voice, email, SMS or chat.
Financial Services Company increases sales for two million customers
The Altitude integration solution is already helping contact centers worldwide increase sales and customer satisfaction. In Brazil, a financial services company with two million customers has recently deployed an Oracle Siebel CRM solution, integrated with the existing Altitude uCI™ solution in its 200 agents-strong contact center. This market leader in savings products has reported an increase in sales and is now able to make more calls, using customer and interaction information to improve customer resolution and provide customized solutions.
Out-of-the-box integration boosts productivity in the contact center
The Altitude Unified Desktop enables CRM solutions with a unified contact center agent interface that simplifies agent work, improves response time, and increases first call resolution. Altitude uCI™ also provides Oracle customers with intelligent routing for multichannel interactions, IVR functionality to improve service, and call recording for quality management. Customer service operational and business indicators can also become widely available across the organization.
Altitude Software provides integration with CRM applications from leading vendors
“Altitude Software has a great track record and a long term integration strategy through connectors to third-party CRM applications from leading vendors such as SAP, Microsoft, Oracle and Salesforce”, states Miguel Lopes, Vice President Marketing for Altitude Software. “We provide more than unified communications functionality to CRM applications. We put customer insight to work in the contact center. Our pre-integrated solutions are in place at customers in several geographies and industries, which find it key to achieve more sales and provide positive customer experiences”.
Altitude+Siebel connector is a key component of Altitude’s integration strategy through out-of-the-box connectors to third-party business applications. It provides the customer with a pre-packaged integration of Altitude uCI™ customer interaction management software with Siebel CRM, creating an integrated solution that is infrastructure independent and works with multiple switches on a multi-site architecture.
For more information on Altitude uCI integration with CRM solutions click here
