Altitude Software Customer Interaction Solution Powers Sales at Service Automation Software Leader

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Altitude uCI Integrates with Microsoft CRM to Unleash Sales Team Productivity at Global Software Vendor

Toronto, Canada, 24 June 2013 – Altitude Software, leader in unified customer interaction solutions, today announced that a global service automation software leader deployed the Altitude uCI customer interaction management solution, integrated with Microsoft Dynamics CRM, to increase sales teams productivity and improve customer experience.

Around the world, thousands of managed service providers use the company solutions to deliver scalable, flexible, profitable managed services to over 80,000 small and medium businesses. Customer relationship management at this software solutions vendor is based on a Microsoft CRM Dynamics system and involves marketing, customer service and sales teams operating from locations in North America, Europe and Australia.

Vendor leverages CRM System to match demand while improving customer experience in sales contacts

“Altitude Software’s solutions have effectively leveraged the CRM system to increase sales. The customer succeeded in automating contacts and raising sales productivity, while improving the customer experience”, stated Miguel Noronha, Vice President North America at Altitude Software. “They are now rolling out the solution to all offices around the world to match customer demand and help IT service providers deliver profitable managed services to small and medium-sized businesses”

Out-of-the-box integration to CRM applications from leading vendors

The out-of-the-box combination of Altitude uCI™ and Microsoft Dynamics CRM is a key component of Altitude’s integration strategy through connectors to third-party CRM applications from leading vendors such as SAP, Microsoft, Oracle/Siebel and Salesforce. Altitude offers an outstanding interaction management platform that provides more than unified communications functionality to CRM applications. The pre-integrated solutions are in place at customers in several geographies and industries, which find it key to achieve more sales and provide positive customer experiences.

“When integrated with CRM systems, our solutions boost productivity in sales activities with real time customer contact workflow” states Mr. Noronha. “It uses complete information from the CRM and it enables the automatic dialing of leads in a unified multichannel environment for contacts through voice, email, SMS or chat. These capabilities allow sales teams to quickly follow up on leads while improving customer experience with a unified contact history”.

Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.

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