Altitude Software and Umanis Partner to Deliver Effective Hosted Contact Center Solutions in France


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Paris, France, 21 June 2011 – Altitude Software, a leading independent global contact center solutions vendor, and Umanis, a management and information technology consulting services provider, are announcing a partnership to deliver the Altitude uCI Hosted Multimedia Contact Center Solution in France.

The joint solution brings to market a high value-added offering, enabling companies to focus on customer service while reducing costs and optimizing resources. Companies can now benefit from a proven hosted contact center solution that provides efficient customer interaction management and easy integration with existing company systems.

Hosted at Umanis Data Center at Levallois-Perret, the software solution enables companies to benefit from reduced costs, while improving business performance and simplifying operations management. Free from complex IT and communications management tasks, companies can focus on its core business relationships, becoming more productive and competitive.

Enabling Cost-Conscious Companies to Focus on Customer Management

“Today in France, 80% of all call centers are internal. There are large numbers of companies who are unwilling to outsource all or part of their customer relationships and want to keep control of their customer relationships while not wanting to manage a call center’s administrative constraints. It is this type of organizations that we target through this SaaS solution, offering the same quality of service and performance while allowing companies to retain control of their customer relationships. Our expertise both in the IT and CRM (operational, transactional and analytical areas), combined with our expertise on the Call Center allows us to master all the components of this offer.” says Jérôme Borecki, CEO of Umanis Managed Services.

In the current business environment, companies top priority must be to win customers loyalty with customer service. The rise of proactive consumers using multiple customer communication channels has made this task ever more challenging and complex for companies. Nowadays, to provide excellent customer service means having the resources and capabilities to manage unpredictable variations on increasing demands on your customer interaction channels.

Modular Solutions to Fit Specific Business Needs

The new hosted offering is the latest solution borne by Altitude Software and Umanis decade-long partnership in the french market, deploying and implementing Altitude uCI contact center solutions in leading companies across a number of industries.

“The Altitude uCI is a flexible and fully integrated contact center suite optimized for hosted service delivery models, with a great track record on the global contact center market” says René Esline, Altitude General Manager in France. “Companies profit from a customizable, flexible technology offering to leverage their customer relations expertise, while optimizing operating costs and investments”.

Altitude Software as a Service hosting (Saas) solutions provide companies with a new generation of powerful, feature-rich customer interaction management tools directed at sales, telemarketing, customer service, debt recovery and other business needs. The solution is an unified but modular contact center solution from IVR to intelligent routing, From diallers to agent desktop creation, From Workflow to knowledge base integration, Altitude has a suite of modules to deploy selectively and address specific business needs, while enforcing security and providing reliability.

The Altitude uCI (Unified Customer Interaction) suite has a ten year plus track record of outstanding results in contact centers worldwide, having won 40+ Industry Awards for Innovation and Performance in more recent years and it has been included by Gartner in the industry Magic Quadrants since 2000. Altitude Software has customers on all industries with a special strength in the CRM Service Provider industry and on Financial Services, Telecommunications, and Services. It has a strong customer base in EMEA and Latin America, with an emerging presence in North America and Asia Pacific. The Altitude Software Partner Network has more than 100 members providing Contact Center solutions using Altitude’s products and services.

About Altitude
Altitude Software ( ) is the leader of unified customer interaction solutions, managing dynamic contact centres independently of platforms since 1993. Used by 250.000 users in about 900 customers of 60 countries, Altitude is recognized for customer satisfaction levels and is ISO 9001 and TSIA certified for its customer support worldwide. Its innovations have won 40+ industry awards and Gartner includes Altitude in its Magic Quadrant, as the only global independent vendor since 2000.
Altitude uCITM (unified customer interactions) is an open software suite that manages high volume customer interactions with the enterprise like Customer Service, Help Desk, Collections, Telesales, Surveys, etc; It is valued the most for its speed in creating and changing CRM Services and Campaigns, thanks to its Unified Design Studio, Open Desktop, Routing, Dialler, Voice Portal, Monitoring, Reporting, Workforce and Integration Server. Altitude Software can be reached at +1 877 4744499 or emailed to [email protected].

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About Umanis
Founded in 1991, Umanis is a leading provider of consulting and information technology services and solutions. Specialized in Business Intelligence (more than 70% of the business), CRM and e-Business, Umanis offers consulting and implementation services as well as support and training. Umanis’s method of approach is based on the model of on-site service, fixed price projects and shared services centers. In 2009, Groupe Umanis had 500 customers, nearly 1,000 associates and posted a turnover of 60 million Euros. Since December 1998, Umanis is listed on Eurolist Compartment C of the Paris Euronext exchange (ISIN FR0010949388).

For more information:

Dorothée GALERNE
Marketing Communications
+33 (0)1 40 89 68 19 / +33 (0)6 67 01 34 91
[email protected]

Altitude Software
Lydia Nebout
Marketing Communications
Easyphone Groupe Altitude Software
[email protected]
Tel.: + 33 1 55 27 60 70

Carlos Taveira
Get Global Marketing Communications
Tel.: +351 213502551
Email: [email protected]

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