Altitude Software and Mellon Group of Companies Partner to Provide World-Class Contact Center Services in Eastern Europe


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Mellon Poland and Mellon Bulgaria Win at Contact Center World Awards with Altitude-Powered Outbound Campaigns

Lisbon, Portugal, and Athens, Greece, 5 September 2012 – Mellon Group of Companies won Two “Best Outbound Campaign” Awards at the Contact Center World Awards, with Altitude-powered campaigns delivered for the largest virtual bank in Poland and the biggest telecommunications operator in Bulgaria.

Mellon Group of Companies is present in 11 countries in central and eastern Europe, providing specialized solutions and business services to organizations with a strong consumer business, namely in financial services, utilities, telecommunications and retail. It has a strong brand in call center services, where a long standing partnership with Altitude Software (since 1999), enables Mellon to provide world class inbound and outbound services in areas such as collections, telemarketing and customer support, through its subsidiaries across central and south eastern Europe.

“Mellon has a great track record in helping customers to develop operational efficiencies, increase their market share and launch new products and services, efficiently and cost effectively” stated José Santos Coelho, General Manager at Altitude Software. “We congratulate their award-winning use of technology and expertise to achieve outstanding results in sales and in building profitable customer relationships for these organizations”.

Mellon Poland won with a telemarketing campaign for credit products on behalf of mBank, the largest virtual bank in Poland. Mellon Bulgaria was distinguished for a campaign to promote modern telecommunications services from Bulgaria’s biggest operator, Vivacom. Both companies demonstrated excellence in delivery with data on the commercial impact of the campaigns, their consistency with the customers’ strategy, and their effectiveness against key performance indicators.

“Our decision to participate with these specific campaigns was based on their outstanding results” said in a joined statement Panagiotis Vlachos from Mellon Bulgaria and Kasia Lopata from Mellon Poland. “We are extremely happy with the distinction of the two companies in Poland and Bulgaria. We constantly strive to provide excellent results to our customers, and these awards are an accolade of a job well done.”

Altitude Software delivers a worldwide robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.

ContactCenterWorld is a Global Association for Contact Center Best Practices & Networking, with over 120.000 members in the association’s website ‘’.The awards were presented on a special gala which took place in London, UK. You may find more information at:


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