Altitude Software and AloTech Announce Partnership to Boost Contact Center’s Business Results in Turkey


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Innovative Joint Solutions for Booming Contact Center Industry Launched At Turkey Call Center Expo, 18-19 October, in Istanbul

Lisbon, Portugal, and Istanbul, Turkey, 27th September 2012 – Altitude Software, a global leader in contact center technology, and AloTech Technology, a leading information technology services company in Turkey, today announced a partnership to deliver Altitude Software solutions for maximizing the business results of Turkey’s emerging contact center industry.

At Turkey Call Center Expo (Booth A6, 18-19 October, Istanbul), Altitude Software and AloTech will be presenting the Altitude uCI 8™, a new release of Altitude Software’s award-winning customer interaction management suite, to contact centers in an industry that has been growing at impressive rates in the last few years in Turkey. The Altitude uCI new release increases contact center’s profitability and impact on business with real time insights, multimedia workflows, campaign optimization and unified social media interactions.

Contact center industry achieves impressive growth in Turkey

“Our partnership with Alotech delivers innovative solutions for contact centers seeking to execute multichannel business strategies and deliver maximum value in a wide range of operational situations”, stated José Santos Coelho, Vice-President at Altitude Software. “Alotech has an impressive capability to develop, implement and maintain solutions that support and enhance contact center’s business strategy, competitiveness and profitability”, he remarked.

Altitude uCI 8™ is the latest release of the proven contact center solution software with a twenty year track record of outstanding results, now in use in 1100 contact centers worldwide. It includes hundreds of new features focused on increasing contact center’s ability to perform profitably, and it delivers significant innovation in key contact center business areas.

“Altitude Software solutions have a great track record at enabling contact centers to become more efficient and productive, faster and more flexible in setting up new services and launching new campaigns” said Mr. Cenk Soyak, CEO and founder of Alotech. “We can help contact centers in Turkey provide effective support and deliver better value to businesses and companies seeking to acquire new customers or to service and retain existing customers.”

Businesses in Turkey seek effective support to acquire, service and retain customers

AloTech Technology is an Information Technology services company based in Istanbul. It was incorporated in 2007 and it offers a wide range of business and IT services (including Contact Center Services, Business Process Outsourcing and Hosted Contact Center solutions).

Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 17 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.

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