Altitude Software Showcases Competitive IP Solution at Europe’s Main Contact Center Show


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Paris, France, March 29th, 2006 – Altitude Software, a leading independent contact center solutions vendor will unveil the Altitude IP Contact Center at the international call center event, SECA 2007 (Stand A18/B17, 3-5 April, Porte Versailles, Paris, France). The newly released Altitude uCI 7.5 software suite includes Altitude IP Contact Center functionality and can boost a contact center’s ability to embrace industry-wide change.

The Altitude IP Contact Center, a native IP solution, streamlines IT investments and optimizes human resources, providing businesses with a SIP-based multimedia contact center solution and a wealth of advanced features, including unified desktops, routing, reporting, dialing, voice portal, management and open integration via Web services and/or Altitude connectors. The Altitude uCI suite architecture is unique to the industry with a single language and editor to all media interactions simultaneously and in real-time on IP-PBXs (i.e. Altitude vBox) and/or traditional PBXs.

“Well managed contact centers embrace change and Altitude Software offers a next-generation IP solution for those contact centers looking to unleash their potential,” said René Esline, General Manager Altitude Software France. “The Altitude IP Contact Center enables contact centers to embrace change, profit from virtualization, increase productivity and grow proactive customer service practices through a number of deployment options, such as: ‘on-demand’ contact centers; Home or remote agents; Centrally managed multiple sites or on-customer premises.”

The Altitude IP Contact Center delivers significant benefits to customers wanting to streamline investment and optimize human resources
Customers currently using the Altitude IP Contact Center solution with the Altitude uCI 7.5 suite include:

– FIKO, a Norwegian Application Service Provider growing fast in the Nordic region, has recently adopted the Altitude IP Contact Center to deliver low-investment, reliable and fully functional call centre services. A recent customer was Norwegian contact center outsourcer MAXMarketing. MAXMarketing needed to establish 70 agents in distributed locations around Norway. As the company was in a startup phase, obtaining the capital investment to establish a conventional IP telephony infrastructure was a big challenge to their business plan. Supported by the Altitude vBox IP telephony platform and a subscription-based ‘Pay as a Service’ pricing model for the Altitude uCI software solution suite, FIKO offered MAXMarketing a low-investment platform that would match system and infrastructure costs to MAXMarketing’s revenue stream.

– Bilbao Telemark, a part of Seguros Bilbao, a multi-segmented insurance corporation boasting a solid and successful history in the Spanish market, operates outbound selling programs. In 2005, the company was tasked with an aggressive expansion plan that required a technology upgrade that should met all organizational needs, including: Modular and scalable applications; Full corporate integration of flexible and powerful script-developing tools; Real-time access to business and operational information; Ability to decentralize operations; Seamless integration with and VoIP migration of existing infrastructures; Phased implementation and quick operational startup; Economically competitive. The solution was found in the Altitude IP Contact Center supported by the Altitude vBox IP telephony platform.

The latest release of Altitude uCI 7.5 enables contact centers to embrace change, profit from virtualization, increase productivity and grow proactive customer service practices.

Altitude uCI 7.5 is the latest release of the proven contact center solution software that boasts fifteen years of outstanding results throughout 700-plus contact centers worldwide. The Altitude uCI 7.5 suite also increases customer satisfaction via proactive customer service features and friendlier voice self-service applications. This latest release provides managers with the tools to centrally design and implement flexible service-delivery models that profit from increased agent productivity.

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