Allegiance, Clarabridge, and Verint Win 2014 Customer Experience Vendor Excellence Awards From Temkin Group


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Eight Vendors Selected As Finalists For Helping Organizations Become More Customer-Centric

WABAN, Mass., April 8, 2014 /PRNewswire/ — Temkin Group, a leading customer experience research and consulting firm, announces the winners and finalists of its 2014 Customer Experience Vendor Excellence (CxVE) Awards.
The three winners of Temkin Group’s 2014 CxVE Award are Allegiance, Clarabridge, and Verint. In addition to the winners, the following five organizations were selected as finalists for the award: Confirmit, Enghouse Interactive, Mindshare, Qualtrics, andWalker Information.

“Congratulations to the winners and finalists who stood out amongst an excellent group of applicants,” states Bruce Temkin, Managing Partner of Temkin Group. “These vendors demonstrated a strong ability to help companies improve their customer experience.”

In its second year, Temkin Group’s CxVE Award recognizes companies that provide products and services that help companies improve the customer experience they deliver. The awards are judged by five industry experts who evaluate the nominees’ capabilities, results, and client case studies. The scoring also includes direct feedback from clients.

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media),Denise Bahil (CX Transformist at Temkin Group), Desirree Madison-Biggs (Director of Customer Experience Insights & Advocacy at Symantec), Rick Meyreles (VP – Global Voice of Customer, World Service at American Express), and Bruce Temkin (Managing Partner & CX Transformist at Temkin Group).

Organizations submitted nominations for the CxVE Awards during February and March 2014.
Last year’s CxVE Award winners were Allegiance, NICE Systems, and Walker Information.

For more information about the winners and the CxVE Awards, visit the Customer Experience Matters® blog,

For more information about Temkin Gorup, visit

About Temkin Group: Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world’s largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. The firm’s ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners. For more information, contact Bruce Temkin at 617-916-2075 or send an email.

About Bruce Temkin: Bruce Temkin is widely recognized as a customer experience thought leader and is Customer Experience Transformist and Managing Partner of Temkin Group. He is also the author of a very popular blog, Customer Experience Matters( Prior to forming Temkin Group, he was a VP at Forrester Research for 12 years. Bruce is a highly demanded speaker who consistently receives high marks for his content-rich, entertaining keynote addresses. He is also the co-founder and Chair of the Customer Experience Professionals Association (, a global non-profit organization dedicated to the advancement of customer experience management.

Customer experience matters is a registered trademark of Temkin Group.

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