ServiceNet SaaS product for managing field service teams shortens payment timescales, delivers time and money savings and creates platform for growth
UK-wide fast-response lighting firm Quicklight – boasting some of the UK’s largest high street names among its customers – has racked up a benchmark quota of wins with a SaaS product for field service management from AirVersent.
The deployment of ServiceNet has improved levels of customer satisfaction, moved Quicklight from being entirely paper-based to entirely paper-less, generated savings of £45,000 in year one, slashed the job completion-to-invoice cycle from seven days to one day, and improved cash flow. Best of all, says Quicklight managing director Rob Moss, it has boosted productivity by the equivalent of an extra week’s work each month, giving the headroom for continued growth without an increase in headcount.
“There’s no doubt that the overall savings we’ve made with ServiceNet have helped us maintain our year-on-year growth record in the prevailing market. Our manual methods were time consuming and inefficient. We were literally drowning in paperwork. Across the whole team it adds up to another 40 or 50 service calls a week that we otherwise couldn’t do.”
A Software-as-a-Service product, ServiceNet runs on Windows Mobile handsets carried by all Quicklight engineers. Using the handsets engineers receive job instructions and record inventory used, while customers sign off work and give confidential feedback. If, rarely, a handset is out of network coverage it continues to function, buffering information until connectivity is restored.
Behind the scenes in the back office, ServiceNet integrates with Quicklight’s Goldmine CRM and Sage accounting systems creating an entirely electronic business support solution whose complex mix of functions, prices, job details and part stock holdings is easily configured and managed by one Quicklight staffer.
ServiceNet offers real-time, up-to-the-minute views of workflow, with complete control of field operations and seamless data exchange to and from a technician’s handheld device. Flexible and highly configurable to precisely fit a company’s specific needs, ServiceNet enables companies to deliver service call excellence on every job.
