When the staff at Adare Manor hotel in Ireland found a lost bunny they obviously needed to track down its owner. But, how to do it? Well they decided to go on Facebook to appeal for its owner by showing him enjoying their facilities! The photographs that nicely showed off Adare Manor’s facilities were shared successfully until the bunny was reunited with his owner Kate Hogan.
It’s a bit reminiscent of one of my favourite customer delight stories I speak about at conferences and events – Ritz Carlton and Joshie The Giraffe, and it’s a nice example of ‘exceeding customer expectations’ and demonstrates all 6 Ingredients Of Customer Delight:
- It produces a wow reaction!
- It’s spontaneous or unexpected!
- It’s the personal touch!
- It makes the customer feel valued!
- It’s genuine… and…
- It creates a ‘talking point’!
Check out the pictures below….
Here he is being looked after by the receptionist…
Chilling before breakfast..
Relaxing…
Having afternoon tea…
Relaxing again and happy with the news that his owner has been found…
A quick massage before going home…
Looking for his owner…
Reunited with his owner…
Home safe and sound…
Creating Delighted And Devoted Customers is Characteristic #3 of The 7 Characteristics Of Dramatically And Demonstrably Different Businesses and for more tips and techniques on delighting customers, Here’s a free e-book on Customer Delight you might find useful!
Image credits: Adare Manor Hotel, Kieran Hogan
