Adare Manor: Customer Delight With A Lost Bunny!


Share on LinkedIn

When the staff at Adare Manor hotel in Ireland found a lost bunny they obviously needed to track down its owner. But, how to do it? Well they decided to go on Facebook to appeal for its owner by showing him enjoying their facilities! The photographs that nicely showed off Adare Manor’s facilities were shared successfully until the bunny was reunited with his owner Kate Hogan.

It’s a bit reminiscent of one of my favourite customer delight stories I speak about at conferences and events – Ritz Carlton and Joshie The Giraffe, and it’s a nice example of ‘exceeding customer expectations’ and demonstrates all 6 Ingredients Of Customer Delight:

  • It produces a wow reaction!
  • It’s spontaneous or unexpected!
  • It’s the personal touch!
  • It makes the customer feel valued!
  • It’s genuine… and…
  • It creates a ‘talking point’!

Check out the pictures below….

Here he is being looked after by the receptionist…


Chilling before breakfast..



Having afternoon tea…

Relaxing again and happy with the news that his owner has been found…

A quick massage before going home…

Looking for his owner…

Reunited with his owner…

Home safe and sound…

Creating Delighted And Devoted Customers is Characteristic #3 of The 7 Characteristics Of Dramatically And Demonstrably Different Businesses and for more tips and techniques on delighting customers, Here’s a free e-book on Customer Delight you might find useful!

Image credits: Adare Manor HotelKieran Hogan

Republished with author's permission from original post.

Andy Hanselman
Hi there! I help businesses and their people create competitive advantage by 'Thinking in 3D'! That means being 'Dramatically and Demonstrably Different'! I research, speak about, write about and work with businesses to help them maximise their sales and marketing, their customer service and their customer relationships.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here