A credibility gap


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James is out for lunch, so I just answered our phone and was greeted by a meek and mild voice who told me his name and the company he was calling from,  and then asked me if he had called our company. Since we answer the phone with “Welcome to Customer Manufacturing Group,” that was my first clue that he was not listening.

He then proceeded to tell me that he had visited our website and concluded that we offer marketing coaching to small businesses. Not really a conclusion I would expect you to draw from our website, but I played along by saying we have done that upon occasion in the past.

He then launched into his pitch about how his company provided cold-calling lead generation and appointment setting services for companies like ours and our clients. I thanked him for calling, said goodbye and hung up.

It was pretty clear to me that if that was the caliber of person they used to get their own business, what kind of person would they provide to us or our clients?

Make sure you don’t have a credibility gap in your business.


Republished with author's permission from original post.

Mitchell Goozé
Mitchell Goozé is the president and founder of Customer Manufacturing Group. His broad scope of business experience ranges from operations management in established firms, to start-up and turn-around situations and mergers. A seasoned general manager, he has headed divisions of large corporations and been CEO of independent firms, always focusing the company strategy on the most important person in business . . . the customer.


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