Editor's Picks
Thought Leadership Articles
Chief Customer Officer Playbook: Balancing Experience Leadership with Experience Management
A Chief Customer Officer playbook is a sports analogy for what needs to be done to win the game: maximum customer lifetime value.
Playbooks...
From Ideation to Innovation: Harnessing Employee Creativity for Better CX
Creative business ideas can come from anywhere, at any time. Perhaps you receive an invitation to a brainstorming session where you're asked to think...
How Business Leaders Can Leverage Generative AI in Customer and Employee Experience
The AI playground has evolved a lot throughout the past year. Conversational AI has made huge inroads. We have seen an increasing number of...
Can You Design Experiences? Take a Lesson from Mardi Gras
Recently I celebrated my 30th birthday for the 12th time in one of my favorite places on the planet, New Orleans. I booked flights...
Think Tank Discussions
Adding Support headcount is losing
Does adding headcount to Customer Support, Care, Success, or Service teams really demonstrate dedication to Customer Experience?
InMoment Launches CX Industry’s First Innovations Leveraging ChatGPT in the XI Platform to Solve Real-World Business Challenges for Clients
InMoment®, announced innovations incorporating ChatGPT capabilities, powered by technology from ChatGPT creator OpenAI, into its XI Platform