9 indisputable reasons why customer experience is supremely important NOW


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This blog is the version of a story published here.

  1. Because we are in the ‘Age of the Customer’
  2. AgeOfTheCustomers

    Image Source: Forrester Perspective-The business impact of customer experience by Kerry Bodine and Moira Dorsey

    Age of the customer

  3. Because customer experience is the only key differentiator
  4. KeyDifferentiator

    Image Source: Customer Guru-10 For Now

    Customer experience is the differentiator

  5. Because it’s easier to share and compare experiences
  6. Experience

    Image Source: Customer Guru-10 For Now

    Customer are comparing experiences

  7. Because customers have a bigger voice than ever before
  8. BiggerVoice

    Image Source: Customer Guru-10 For Now

    Voice of customer

  9. Because research also shows that companies with better customer experience outperform others
  10. Outperform

    Image Source: Watermark Consulting Website

    Better customer experience companies outperform the market

  11. Because customer loyalty strongly correlates to customer experience
  12. CustomerLoyalty

    Image Source: Customer Guru-10 For Now

    Customer loyalty and customer experience

  13. Because business is directly affected by customer review, which in turn is driven by customer experience
  14. CustomerReview

    Image Source: Customer Guru-10 For Now

    Customer review is king

  15. Because advertising is losing its power of persuasion
  16. PowerOfPersuasion

    Image Source: Customer Guru-10 For Now

    Power of persuasion

  17. Because price will cease to be a differentiator in future
  18. Price

    Image Source: Customer Guru-10 For Now

    Future of products

Vivek Jaiswal
I am the founder and CEO of Customer Guru, a boutique customer experience consultancy based in India. We are committed to building a happier customer base for our clients in all industry segments. I bring extensive industry experience in implementing NPS® in major global brands. I believe that the path to sustainable organic growth for any business is only by delivering exceptional customer experience.


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