9 indisputable reasons why customer experience is supremely important NOW

0
508

Share on LinkedIn

This blog is the version of a story published here.

  1. Because we are in the ‘Age of the Customer’
  2. AgeOfTheCustomers

    Image Source: Forrester Perspective-The business impact of customer experience by Kerry Bodine and Moira Dorsey

    Age of the customer

  3. Because customer experience is the only key differentiator
  4. KeyDifferentiator

    Image Source: Customer Guru-10 For Now

    Customer experience is the differentiator

  5. Because it’s easier to share and compare experiences
  6. Experience

    Image Source: Customer Guru-10 For Now

    Customer are comparing experiences

  7. Because customers have a bigger voice than ever before
  8. BiggerVoice

    Image Source: Customer Guru-10 For Now

    Voice of customer

  9. Because research also shows that companies with better customer experience outperform others
  10. Outperform

    Image Source: Watermark Consulting Website

    Better customer experience companies outperform the market

  11. Because customer loyalty strongly correlates to customer experience
  12. CustomerLoyalty

    Image Source: Customer Guru-10 For Now

    Customer loyalty and customer experience

  13. Because business is directly affected by customer review, which in turn is driven by customer experience
  14. CustomerReview

    Image Source: Customer Guru-10 For Now

    Customer review is king

  15. Because advertising is losing its power of persuasion
  16. PowerOfPersuasion

    Image Source: Customer Guru-10 For Now

    Power of persuasion

  17. Because price will cease to be a differentiator in future
  18. Price

    Image Source: Customer Guru-10 For Now

    Future of products

Vivek Jaiswal
I am the founder and CEO of Customer Guru, a boutique customer experience consultancy based in India. We are committed to building a happier customer base for our clients in all industry segments. I bring extensive industry experience in implementing NPS® in major global brands. I believe that the path to sustainable organic growth for any business is only by delivering exceptional customer experience.

ADD YOUR COMMENT

Please use comments to add value to the discussion. We will not publish brief comments like "good post" or comments that mainly promote links. All comments are reviewed by moderator before publication.

Please enter your comment!
Please enter your name here