8 Mood Altering Tips Your Customers Will Love You For


Share on LinkedIn

Mood affects how you behave and how you behave affects your ability to care for your customer. This prompts the question; “Can you put your mood on hold while caring for your customer?” If so, do you need a Mood Ring to do it? No, not at all…

Ask yourself if you are willing to shift your mood into neutral so you can better understand customer needs? Remember, your customer (your guest), has their own issues to deal with and is put off when your mood is less than happy, welcoming and appreciative.

You need to snap out of your funk when you leave your house. When you arrive at work, walk to the back of your car, open the trunk, and “stuff all your problems inside” then slam the door.

Collect and act on NPS-powered customer feedback in real time to deliver amazing customer experiences at every brand touchpoint. By closing the customer feedback loop with NPS, you will grow revenue, retain more customers, and evolve your business in the process. Try it free.

Now you’re free to smile and take on the world.

Here’s 8 Mood Altering Tips Your Customers Will Love You For

When you’re…

Excited – Take deep calming breaths of air

Cranky – Focus on the customer and not yourself

Bored – Focus on the positive aspects of your job and customers

Overwhelmed – Ask other employees for help

Exhausted – Use breaks to rest and restore your energy

Frustrated – Ask co-workers for suggestions on better ways to get tasks done

Sad – Find ways to make your customers smile to cheer yourself up

Shy – Practice ways to professionally meet, greet and assist customers

Now you’re probably saying, “Come on Steve, sure it’s easy for you to tell us to get out of our bad mood but that’s easier said than done”.

Yes, you’re right – but what other choice do you have?

Every business either produces a product, sells a product, markets a product or provides a service. That’s it. Nothing more, nothing less.

It’s our job to ensure we do it with a smile and make the customer our spotlight.

So take off your Mood Ring, lock your troubles in the trunk and get to work!

This post is inspired by the “Guest Service Gold” program from the American Hotel & Lodging Educational Institute.

Republished with author's permission from original post.

Steve DiGioia
Steve uses his 20+ years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers' desire. Author of "Earn More Tips On Your Very Next Shift...Even If You're a Bad Waiter" and named an "ICMI Top 50 Customer Service Thought Leader" and a "Top Customer Service Influencer" by CCW Digital, Steve continues his original customer service, leadership and management-based writings on his popular blog.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here