5 Ways Customer Service Should NOT be like Politics


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As we come to the end of yet another vicious campaign cycle, I couldn’t help thinking about how “would-be public servants” demonstrate the worst of servant leadership.  Service should not be like politics, in that service is:

1) about people not power

2) emphasize those being served not the one serving

3) occurs without making a negative comparison of others

4) is authentic

5) is best when subtle and not shrill

On the eve of this election, it might be good to think about times we TRY to use LOOK AT ME service to “win” the vote of our customer instead of trust that UNDERSTATED service ALWAYS DOES!

Where can you soften your service rhetoric and increase your service authenticity?

Republished with author's permission from original post.

Joseph Michelli, Ph.D.
Joseph Michelli, Ph.D., an organizational consultant and the chief experience officer of The Michelli Experience, authored The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company and the best-selling The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary.


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